ISO/IEC 20000-1:2018
Overview
ISO/IEC 20000-1:2018 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
The standard can be used by:
- a customer seeking services and requiring assurance regarding the quality of those services;
- a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;
- an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;
- an organization to monitor, measure and review its SMS and the services;
- an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;
- an organization or other party performing conformity assessments against the requirements specified in the standard;
- a provider of training or advice in service management.
FAQs
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Which AWS Regions are covered?
The covered AWS Regions that are in scope can be found on the AWS ISO 20000-1:2018 certification.
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Who is the independent third-party assessor?
EY CertifyPoint, an ISO certifying agent accredited by the Dutch Accreditation Council, a member of the International Accreditation Forum (IAF). Certificates issued by EY CertifyPoint are recognized as valid certificates in all countries with an IAF member.
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Can you provide a copy of the ISO 20000-1:2018 requirements and guidelines?
ISO 20000-1:2018 along with many other economic, environmental and social standards are available on the ISO website. ISO has made the decision to copyright these standards in an effort to help fund the processes leading to development.
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Which AWS services are in scope for ISO 20000-1:2018?
The covered AWS services that are already in scope for the ISO 20000-1:2018 certification can be found on ISO Certified.
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What AWS Data Centers are in scope for ISO 20000-1:2018?
The covered AWS Regions that are in scope can be found on the AWS ISO 20000-1:2018 certification.
