Overview
Elyxia Global Limited offers a comprehensive solution with its pre-configured and hardened OsTicket image on Alma Linux, a reliable alternative to CentOS. This ready-to-run package includes a repackaged open-source software product, with any additional charges clearly specified in the pricing information section, ensuring a fully configured stack for your convenience.
osTicket is a globally trusted open source support ticketing system. Easily scale and streamline your customer service and drastically improve your customer's experience. It seamlessly integrates inquiries created via email, phone and web-based and API into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
Pre-bundled with this AMI: OsTicket 1.18, AlmaLinux 9, MariaDB 10.5, PHP 8.2, Web Server Apache, Firewalld: Linux Firewall Management Tool Cockpit: Modern File/Server Manager
Disclaimer: The respective trademarks mentioned in the offering are owned by the respective companies. We do not provide the commercial license of any of these products. Many of the products have a free, demo or open source license as applicable. Elyxia Global Limited provides image related support and plugin development, drop us an email support@elyxia.uk .
Highlights
- **Effortless Ticketing:** Create, track, and prioritize support tickets with ease. OsTicket offers a user-friendly ticket submission process for customers and comprehensive ticket management for your team.
- **Automation and Workflow:** Automate repetitive tasks with customizable workflows. Assign tickets to the right agents, set up auto-responses, and streamline your support processes.
- **Multichannel Support:** Provide support across various communication channels, including email, web forms, and phone. Centralize all interactions in one platform for a cohesive support experience.
Details
Typical total price
$0.041/hour
Pricing
- ...
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.02 | $0.012 | $0.032 |
t2.small | $0.02 | $0.023 | $0.043 |
t2.medium | $0.02 | $0.046 | $0.066 |
t2.large | $0.02 | $0.093 | $0.113 |
t2.xlarge | $0.02 | $0.186 | $0.206 |
t2.2xlarge | $0.02 | $0.371 | $0.391 |
t3.nano | $0.02 | $0.005 | $0.025 |
t3.micro AWS Free Tier | $0.02 | $0.01 | $0.03 |
t3.small Recommended | $0.02 | $0.021 | $0.041 |
t3.medium | $0.02 | $0.042 | $0.062 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp2) volumes | $0.10/per GB/month of provisioned storage |
Vendor refund policy
Legal
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
Resources
Vendor resources
Support
Vendor support
OsTicket Community Support: https://forum.osticket.com/ For specialized AMI-related assistance and custom development, connect with us at https://www.elyxia.uk/online-help or reach out via email at support@elyxia.uk .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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