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    osTicket Server IT Helpdesk Solution on Debian 11 Server

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    AWS Free Tier
    Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API.
    Listing Thumbnail

    osTicket Server IT Helpdesk Solution on Debian 11 Server

     Info

    Overview

    osTicket Server Helpdesk Solution Software on Debian 11 Server

    Simple and easy-to-use web-based customer support platform. Create your own helpdesk on AWS. osTicket seamlessly routes inquiries created via email, web-forms and API. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

    osTicket Features:

  • Dashboard Reports - Rich and simple dashboard keeps you up-to-date on your help desk statistics
  • Configurable Help Topic - Add, edit, and delete your help desk topics that suit your preference
  • Service Level Agreements - Simply set your business hours and our system will handle the rest leaving you worry-free
  • Ticket Filters - Powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment
  • Customer Support Portal- Robust customer support portal system to help your business maintain happy customer relationships
  • Auto-Responder - Configurable automatic reply sent out when a new ticket is opened or a message is received.
  • Tasks - Create an internal to-do list for agents
  • Add much more - osTicket comes pack with tons of awesome features you have to try out yourself
  • Disclaimer: osTicket is a registered trademark owned by Enhancesoft LLC and is licensed under GNU General Public license

    Highlights

    • osTicket is a help desk management solution that offers ticket management and IT asset management within a suite. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
    • Create your own self service helpdesk on AWS. Users can create tickets via web, email and API
    • osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market.

    Details

    Delivery method

    Delivery option
    64-bit (x86) Amazon Machine Image (AMI)

    Latest version

    Operating system
    Debian 11

    Typical total price

    This estimate is based on use of the seller's recommended configuration (t2.medium) in the US East (N. Virginia) Region. View pricing details

    $0.076/hour

    Pricing

    osTicket Server IT Helpdesk Solution on Debian 11 Server

     Info
    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (304)

     Info
    • ...
    Instance type
    Product cost/hour
    EC2 cost/hour
    Total/hour
    t2.nano
    $0.03
    $0.006
    $0.036
    t2.micro
    AWS Free Tier
    $0.03
    $0.012
    $0.042
    t2.small
    $0.03
    $0.023
    $0.053
    t2.medium
    Recommended
    $0.03
    $0.046
    $0.076
    t2.large
    $0.03
    $0.093
    $0.123
    t2.xlarge
    $0.03
    $0.186
    $0.216
    t2.2xlarge
    $0.03
    $0.371
    $0.401
    t3.nano
    $0.03
    $0.005
    $0.035
    t3.micro
    AWS Free Tier
    $0.03
    $0.01
    $0.04
    t3.small
    $0.03
    $0.021
    $0.051

    Additional AWS infrastructure costs

    Type
    Cost
    EBS General Purpose SSD (gp2) volumes
    $0.10/per GB/month of provisioned storage

    Vendor refund policy

    We do not currently support refunds, but you can cancel at any time.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    64-bit (x86) Amazon Machine Image (AMI)

    Amazon Machine Image (AMI)

    An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.

    Version release notes

    Latest OS Packages updated. Simply run update via your command line to install latest OS packages.

    Additional details

    Usage instructions

    Resources

    Support

    Vendor support

    Email support, contact us through our website or leave a comment on our getting started guide

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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