Overview
UVdesk on Ubuntu 24.04 with maintenance support by ATH. This is a repackaged open source software product wherein additional charges apply for support. UVdesk is a comprehensive, open-source helpdesk solution designed to streamline customer support operations for businesses of all sizes. With its user-friendly interface, UVdesk allows companies to manage customer queries, tickets, and support requests from a single, centralized platform. The system supports multiple communication channels, including email, social media, and web forms, ensuring that customers can reach out through their preferred medium. UVdesk also offers powerful automation features, allowing support teams to categorize, prioritize, and resolve tickets efficiently. With its robust customization options and scalability, UVdesk can be tailored to fit the unique needs of any business, providing an effective and efficient customer support experience.
Highlights
- UVdesk allows businesses to manage customer interactions across various channels, including email, social media, and web forms, ensuring that all customer queries are captured and addressed from a single platform.
- The platform offers a robust ticketing system that automates the process of categorizing, prioritizing, and assigning support tickets, helping teams manage and resolve customer issues more effectively.
- UVdesk provides flexible and customizable workflows, enabling businesses to tailor the helpdesk to their specific needs. This includes setting up custom rules, automations, and triggers to streamline support operations and improve response times.
Details
Typical total price
$0.18/hour
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.micro AWS Free Tier | $0.01 | $0.012 | $0.022 |
t2.small | $0.08 | $0.023 | $0.103 |
t2.medium | $0.08 | $0.046 | $0.126 |
t2.large | $0.08 | $0.093 | $0.173 |
t2.xlarge | $0.08 | $0.186 | $0.266 |
t2.2xlarge | $0.08 | $0.371 | $0.451 |
t3.nano | $0.08 | $0.005 | $0.085 |
t3.micro AWS Free Tier | $0.08 | $0.01 | $0.09 |
t3.small | $0.08 | $0.021 | $0.101 |
t3.medium | $0.08 | $0.042 | $0.122 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
After successful launch wait for 30 seconds and then Connect your virtual machine via SSH using username "ubuntu". To Access your application : Step 1: Hit of Browser: http://<Public_IP> Step 2: Click on "Let's Begin" Step 3: In System Requirements click "Proceed" Step 4: Now use Database details as below: Database host: localhost Database port : 3306 Database Username : uvdesk Database name : uvdesk Database password: Password is your <Instance_ID> and click "Proceed" Step 5: Fill Super Admin Account User Information as per your choice. Step 6: After filling all the details click on "Proceed" Step 7: Now click on "Install Now" Step 9: Now login either to Admin Panel and Knowledgebase
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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