Improving payer financial operations and revenue cycle management are vital to the sustainability of hospitals and healthcare organizations. These organizations have already grown accustomed to looming financial challenges: wide-sweeping federal regulations, industry consolidation, and emerging reimbursement models have threatened to destabilize business as usual for years; then COVID-19 happened. And when hospitals ceased all elective surgeries and ramped up emergency staffing measures in response to the pandemic, they found themselves caught in an extreme financial double-bind: cut revenues and increased expenses. Even after many healthcare organizations have begun to resume business as usual – it seems clear that the need to optimize every aspect of revenue cycle management has never been greater.