Dynamics365 InteractionSync for Cisco Webex Contact Center
TTEC Digital’s InteractionSync for Webex Contact Center provides contact center agents with a unified view and synchronization of Webex Contact Center interactions, hosted on AWS within Microsoft Dynamics 365, allowing for streamlined contact center processes and elevated customer experiences.
Overview
TTEC Digital’s InteractionSync for Webex Contact Center seamlessly integrates omnichannel interactions from Cisco’s Webex Contact Center into Microsoft Dynamics 365, providing contact centers with enhanced agent experiences, process automation, and actionable insights to maximize their Dynamics 365 investment.
Enhance agent efficiency Empower agents with a comprehensive view of interactions, enabling them to focus on delivering exceptional customer experiences.
Improve interaction quality Customizable configurations automate processes to support industry standards and regulatory requirements, and can aid in minimizing compliance risks.
Optimize operations performance Access more data, expedite agent onboarding, and ensure consistency across all channels for superior operational performance.
| Sold by | TTEC Digital (formerly VoiceFoundry) |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
For more information contact: Tim Welch tim.welch@ttecdigital.com