Red River's AWS Cloud Managed Support Services are designed to provide continuous monitoring, support, and optimization for your AWS cloud infrastructure. Leveraging Red River's delivery center and ITSM tools, we offer a flexible and scalable support model that accommodates workload growth and operational requirements. With a focus on cloud best practices, automation, and governance, we ensure improved service performance, availability, and cost management. Our approach integrates a robust governance framework, well-defined service transition phases, and continuous service improvement to drive operational efficiency and business agility.

Key Aspects of Our Services:

• 24/7 Monitoring & SME Support: Comprehensive round-the-clock support for AWS cloud platforms, including cloud IaaS, cloud network services, and cloud PaaS.
• SLA-Based Service Model: Services delivered under well-defined Service Level Agreements with options of dedicated and shared support teams, ensuring predictable outcomes and transparency.
• Operational Dashboards & Insights: Access to insights and analytics for improved decision-making and proactive management.
• Cost Optimization & FinOps: Informed decision-making through FinOps practices, usage analysis, cost transparency, and continuous cost management.
• Cloud Governance & Compliance: Structured governance driving consistent process improvements, strategic planning, and performance tracking.
• Automation for Agility: Use of automation tools and AIOps for efficient operations, rapid response faster issue resolution, service performance, and availability.

Specializations:

• AWS Migration & MAP Support: We provide comprehensive support for the AWS Migration Acceleration Program (MAP), including proof of concept (PoC) services and detailed migration planning. Our expertise ensures a smooth transition to AWS with minimal disruption and maximum optimization.
• Amazon Connect Deployments: Our team specializes in deploying Amazon Connect to transform your contact center operations. We enable seamless integration, scalability, and advanced analytics to improve customer engagement and support experiences.
• End-User Computing (EUC) Solutions: We deliver secure, scalable remote desktop environments through AWS WorkSpaces and AppStream 2.0, enabling organizations to support a distributed workforce while maintaining robust security and compliance.
• Backup, Restore, and Disaster Recovery: We implement comprehensive backup and restore solutions, ensuring data integrity and quick recovery. Our disaster recovery strategies are tailored to meet your Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) requirements, safeguarding business continuity.
• Hybrid Cloud Support: Our expertise extends to supporting hybrid cloud environments, integrating on-premises infrastructure with AWS services for seamless operations. We enable flexibility, scalability, and improved resource utilization across your hybrid architecture.

Deliverables:

• 24/7 Monitoring and Support for AWS Cloud Workloads
• SLA-Based Service Metrics and Reporting
• Operational Dashboards and Analytics
• Cost Optimization Recommendations and FinOps Assessments
• Regular Governance and Performance Review Reports
• Customized Service Improvement Plans