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291 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Financial Services

Log Management has never been easier

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
It is a log management software that can help you to understand your logs in a better way and conclude actionable results from them. We have started using the tool around 3-4 years back and from that time, we are enjoying the benefits of the same. It has helped us enormously to reduce our workload by merging logs from different servers into a single log stream which can be viewed in a dashboard on Sumo logic giving all the important details in a single screen view.
The Search functionality is really helpful and also saves you a lot of time because you can write customized search queries based on the service name, error codes, and timestamp, etc. We don't monitor 5-6 servers independently for issues now, we just monitor the Sumo logic dashboard and we get all the information in a single place. The integration with alerting tools is also very neat and useful because you can set a particular message to be sent to the alerting tool consisting of the service name, error message and timestamp and server name where it occurred.
What do you dislike about the product?
The problem I faced with Sumo Logic is query formation. Writing simple queries is not a problem but when they get more and more complex and include more filters, then it becomes cumbersome and we don't get the appropriate response which we were expecting for that query as well. The second problem that I faced was that retrieving the log files which were archived or very old was also an issue because it took a lot of time and even sometimes after loading for so much tie, it would just timeout and throw an error.
What problems is the product solving and how is that benefiting you?
It has been a blessing because we are not focussed more on resolving the issue rather than finding the issue where it occurred. With the help of the alerting tool sends an email to the concerned parties that the service has gone down with this error and on this server in this time frame, So, the concerned team can look into the issue and resolve it in the quickest time possible. You can slice and dice the logs and to the analysis at a very granular level if you want and it gives so many advanced features to you which helps with the same.
Recommendations to others considering the product:
You can slice and dice your logs and do the in-depth analysis and get real actionable results from the process and also the alerting mechanism is the best in case of any failures.


    Marcelo H.

Monitor all operation, alerts, usage and debug logs with Sumo Logic

  • October 18, 2019
  • Review provided by G2

What do you like best about the product?
SumoLogic design allows for a great deal of context and functions. It provides continuous technology enhancement in all fields trained by PCI / DSS. The most secure route is to efficiently diagnose your computers to prevent any failure to avoid any unpredictable issues to happen.
What do you dislike about the product?
If you are searching for big information collections or longer intervals, it can result on very poor customer environment decision-making and poor asset leadership performance. If you primarily build in-house apps and use SumoLogic, designers may request for more helpful and clearer information, as it's something hard to interpret.
What problems is the product solving and how is that benefiting you?
Currently SumoLogic is used to monitor all operation, alerts, usage and debug logs collected by Users or for signal communicated among other facilities by the provider of my business. SumoLogic has helped to make our business more visible, as we constantly have to handle several documents. We decided to replace Splunk for SumoLogic and we got some great benefits, as this product works much faster and keeps everything organized. It is an ideal option for registry errors, as they often happen before a system is closed entirely and it has allowed us to have enough time to reply to this type of incident.
Recommendations to others considering the product:
When you have more than one server or implementation that creates documents, Sumo-Logic will make it very easy to collect and search for information. However, I think it is not good to keep data for over a month or for lengthy term access to data.


    Alvaro M.

Check common incidents concurrently with Sumo Logic

  • October 17, 2019
  • Review provided by G2

What do you like best about the product?
With Sumo Logic we are sure we can input our data and it will remain safe no matter what. The GUI is simple and straightforward. It has several great functionalities that makes it superior to most other similar monitoring tools. Sumo Logic offers a response to most monitoring questions. In Sumo Logic it's very easy to search and export and with the SAML compatibility, we can do periodically manual user account tests in a breeze.
What do you dislike about the product?
When Sumo Logic operatives track errors which cannot be recorded, there is no a transparent way for seeing there is problem, except if you deeply search for it in the records, which takes a lot of time and tends to be very cumbersome and it’s probable to mistakes, as it has to be done manually. Sumo Logic does have symbols for functional agents, which works as to show the state checkmark of source hosts, but most of those sources are not fully compatible.
What problems is the product solving and how is that benefiting you?
We use Sumo Logic to maintain documentation for our different applications and build a graph of common incidents concurrently. As a consequence, it allows most development teams who originally didn't know their software to easily navigate the working of their programs.
Recommendations to others considering the product:
Sumo Logic is a useful tool for many business users. I honestly feel it is beneficial to any company that requires technological requirements, as this can help to easily provide business users with easy and fast details about IT systems.


    Trinity B.

The ideal solution

  • October 17, 2019
  • Review provided by G2

What do you like best about the product?
It allows consumers to set up and update the interface with setup tools, specially Puppet. With the latest updates, most improvements to the website and the REST API have been made. It works great on reports, tracking and visuals. If you wish to register a message every time an end-user logs in and clicks a certain button, it will be permissible to record this particular information until it does, and which version of the browser is registered.
What do you dislike about the product?
In contrast to the space limitations decided in the agreement, when you uninstall a Sumo Logic user account, as your passwords are designed to accommodate a certain number of user accounts, all the research that they have generated for the device (tables, planned scans, warnings, documents, etc.) are all unfinished and unchangeable. Often, contacting the customer support is very hard as messages you sent may never be responded. You would need to wait for someone to contact you if you want to solve an issue. Also, the Purging of Log Data in the website can be very hard, I think this is for security purposes, but I would like it to improve.
What problems is the product solving and how is that benefiting you?
For us, Sumo Logic is an ideal solution for broaden database activities and analysis.
Recommendations to others considering the product:
Sumo Logic is very helpful to be able to implement the current iteration of the website quick enough, and also to all your available data at a point of the crucial year.


    Pitir N.

Logical, flexible and heuristic approaches

  • October 16, 2019
  • Review provided by G2

What do you like best about the product?
Sumo Logic has allowed our team to document in real time our CDN in the form of compact files delivered once every few hours. The customers of our business found it quite easy to detect obsolete collection, scan and review data.
What do you dislike about the product?
In comparison with Splunk, Sumo Logic runs very slow. Also, it only saves details for a period of time, so it is easier to save the documents somewhere in an existing repository, as Sumo does not retain the information anymore when you apply to an entry which had been recorded months ago. Also, the data you receive from Sumo Logic must be extracted in the entire time period for your intent. And, it is possible some profiles can be deleted by accident, which means the person who does it must carry all the responsibility.
What problems is the product solving and how is that benefiting you?
Sumo Logic was mostly used for the evaluation of holes where other monitoring tools are limited and for information aggregation in general, as it employs logical, flexible, heuristic approaches to evaluate reports of data and the identification of particular events. SumoLogic is very useful for solving problems and developing support, as well as for safety and approval. It is a nice tool to look for improvements, as it allows us to monitor our databases and quickly find defects.
Recommendations to others considering the product:
Sumo Logic is most suitable for the small to medium-sized business, as it may get short for bigger companies. In general, its performance is very good.


    Pedro C.

Make historical analysis with Sumo Logic

  • October 07, 2019
  • Review provided by G2

What do you like best about the product?
It has a virtual panel for real-time tracking of activities. It is highly navigable and has a very simple user interface. In terms of aspects such as log sources, font preferences, dashboard information and queries, Sumo Logic provides a rather extensible REST API. Also, Sumo Logic integrates easily with most cloud providers. If you can't advance at some point, you can always contact customer support and to solve any problem right on time. Sumo Logic also supports AWS, which is great.
What do you dislike about the product?
Sumo Logic would be better if we could change the converter from the internet to the regional settings. Also, there is no option available to refresh your request continuously. Other than that, Sumo Logic is amazing.
What problems is the product solving and how is that benefiting you?
We use Sumo Logic to make historical analysis, as we consider it to be highly trustworthy and flexible. Sumo Logic has allowed us to produce alerts in case of failures in our log files, that we are constantly channeling for posterior historical analysis. We use the reports to review the client's issues and to see the features and the people we approach in order to address a specific problem.
Recommendations to others considering the product:
Sumo Logic is outstanding when you have a flat log file that is already well used in your system or if your programs and utilities don't insert valuable information into your documents. The higher the number of companies, client permissions and database staff, the easier it becomes to manage and use Sumo Logic.


    Kevin T.

Outstanding Log Management Solution and provides Brilliant Actionable Insights in Real-Time

  • September 26, 2019
  • Review verified by G2

What do you like best about the product?
Sumo Logic has really blown me away with what the product has to offer out of the box. We have like 6 servers and we used to monitor each of them separately by running scripts on each of them for the services they hosted. But since Sumo Logic has come into the picture, We have merged all our log stream on the cloud to Sumo logic and have customized scripts running to filter out any service which fails or times out due to any reason.
We have a dashboard setup and it keeps track of all the services which are running on the different servers like the number of hits the service got, the response time, service fails, etc. We have a team dedicated to reading the Sumo Logic’s machine data analytics work. It provides you with great value insights which can be very useful in real-time.
JSON field formatting is found to be very useful because many of the services are based on the REST platform these days. The ability to filter the logs based on timestamp, service name or a specific period of time is extremely useful because it saves us a lot of time by not having to go through all the logs from top to bottom.
The fact that it is cloud-based makes it the most viable solution available in the market because it means that it can be accessed from anywhere and everywhere at any time. You just need access to the internet.
What do you dislike about the product?
The thing which I'll like to better in this product is the ability to write complex queries. The syntax and logic to write complex queries inside the tool take a lot of time and technical know-how.
The retrieval of archived files is really a tough task because it the file size is big and has been archived quite a long back then there is a good chance that the connection might get broken or the screen may freeze.
It takes time for new real-time logs to appear on the screen or dashboard which may be a problem if we are dealing with very high volume and production crticial services.
What problems is the product solving and how is that benefiting you?
Sumo logic has been very helpful because it not only helped to decrease our workload by aggregating the incoming log stream from different servers into a centralised portal, It has also helped a lot to identify patterns and trends based on the incoming data. Because of that we are having excellent insights and can take our final decision based on the data.
Sumo Logic has helped to resolve production issues much faster because we can directly use the filter and search for that particular service and timeframe rather than looking through the complete service logs. I have really enjoyed working on Sumo Logic and the dashboard makes the life very easy because everything is visible to you in a single screen only.
Recommendations to others considering the product:
It is the best solution available in the market for log management and machine data analytics platform. Definitely give a chance and you will see the difference especially if you are having a huge infrastructure.


    Osama M.

one ring to rule them all

  • September 21, 2019
  • Review provided by G2

What do you like best about the product?
query lang, easy to integrate, support aws integration with lambda
What do you dislike about the product?
alot for management, not real time, expensive
What problems is the product solving and how is that benefiting you?
trace user issues cross microservices, classify bugs and user problems


    Shilpa M.

Log Management and Log Analysis were never this easy

  • September 10, 2019
  • Review verified by G2

What do you like best about the product?
Sumo Logic is based on the SAAS model. It has made logging quite interactive and easy process. It has gained a lot of reputation in the market and is used by top leading MNC's. I have used Sumo logic to aggregate my logs coming from 5 different farm servers and merging them into a single stream of logs which has considerably reduced by time and effort of monitoring 5 different farm servers.

Sumo Logic can support custom-written script in PowerShell and python. It makes the job very easy when you are getting filtered logs rather than raw logs. They can give you precise information about what is going on with which service and at what timestamp did the issue occur.

The dashboards are also top-notch and provide you with a lot of information in a single view. You can run custom queries on complex logs and get meaningful results which makes it very useful in real-time issue analysis.

It is a fully supported tool and I have real-time access to the support team or engineers who have developed this tool and then can help you with any and every query or issue that you have regarding the tool. The training provided is also at the excellent and you get to know the overall working and some of the advanced features of the tool.
What do you dislike about the product?
The tool performs its job very well, but there is quite a steep learning curve before you can start taking advantage of the advanced features and optimizations which the tool has to offer.
The querying is relatively tough and you need to brush up your skills in order to write complex and useful queries.
The GUI can be improved upon and make a lot easier and cleaner with only the required options in a single view and not everything put in from t of you which you are not even aware or probably would never use.
What problems is the product solving and how is that benefiting you?
We have made a lot of progress in the log management and analysis field after the introduction of Sumo logic. The time and effort have reduced drastically.
The response time or the issue resolution time has decreased considerably because now we get alerts from Sumo logic itself giving complete error details and what service, timestamp and server details everything.
there are many functions and features inbuilt and therefore you don't have to write scripts to perform those everyday tasks.
Recommendations to others considering the product:
If you are looking for a log management solution which offers complete reliability and ease of doing log analysis and aggregation plus has an excellent alerting mechanism with support for custom written scripts, then this is the best tool for you.


    Information Technology and Services

If you want to see everything you're going through with your system, this is the option.

  • August 27, 2019
  • Review provided by G2

What do you like best about the product?
The speed with which answers are obtained when inquiring
What do you dislike about the product?
When starting the user it is hard to learn how to set up the queries.
What problems is the product solving and how is that benefiting you?
When errors occurred in the systems, I searched the logs for traces of the operation and detected the fault.
Recommendations to others considering the product:
It is a great tool to keep the logs of the different parts of your system.