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Great tool to understand customer journeys and to improve conversion rates
What do you like best about the product?
Super easy to use and to get quick returns. Very efficient and helpful customer success teams
What do you dislike about the product?
A bit challenging to deploy on mobile apps since you need to flag each screen one by one.
What problems is the product solving and how is that benefiting you?
Improve customer journeys
Improve ux and ui on each page
Improve forms completion
Improve ux and ui on each page
Improve forms completion
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Great solution, great core values, and really great people
What do you like best about the product?
The pace at which CS can identify an opportunity or gap in the market,find the solution, and roll it out at speed. It's very rare.
What do you dislike about the product?
Our current setup is now via a global content which of course is great for our business, however I enjoyed thoroughly (and continue to do so outside of my direct work), but I also do miss the more regular discussion that we used to have. But this is more of an internal issue, not really due to CS themselves.
What problems is the product solving and how is that benefiting you?
That homepages should not be a political weapon in the workplace for claiming space, that our customers can tell us a lot more about themselves from data to the level that it would take a lifetime of study to reach a level which is now accessible in real time.For making data simpler for creative teams or less 'digitally matured' teams.I know there are many more to be solved so the list has infinity potential.
Recommendations to others considering the product:
Be open to at least a demonstration. You won't regret it.
Excellent tool, couldn't work without it!
What do you like best about the product?
Great user interface, there are so many different features which provide great insights to understand user behavior on our site and help us to make data-driven decisions to improve user journeys and conversions. In particular I like the Zoning feature and the CS Live tool is great for getting some quick on-page analytics. Page Comparator and Journey Analysis are great tools too. It's easy to set up goals and segments to drill down to those essential metrics. Talia at ContentSquare has been amazing whilst on-boarding my team too; she's given bespoke tutorials, helped with individual projects and always makes herself available to support us. We can’t thank you enough Talia!
What do you dislike about the product?
I wouldn't say there is anything that I have come across that I dislike, it's been a great tool so far.
What problems is the product solving and how is that benefiting you?
Understanding user behaviour on the site, what information users are engaging with and what they're not interested in to allow us to make data-driven decisions to improve our website, user experience and conversions.
Love the onboarding process. Very helpful team! Very Helpful partner!
What do you like best about the product?
I'm able to easily select what I want to analyze on the page. As a UX/UI Design Manager, I can isolate areas on the page layout or user journey to take a closer look and validate the need for adjustments.
What do you dislike about the product?
There don't appear to be any negative issues, so far.
What problems is the product solving and how is that benefiting you?
I am able to see easily look at areas that may be influencing conversion. Or impact the user journey. Helps to validate business case for product videos or better photography.
Great addition to your toolset!
What do you like best about the product?
Content Square gives a unique perspective as well as a robust set of tools to help in the decision making process of User Journey Mapping. It offers a ton of features and insights, both qualitative & quantitative that give you the basis for the data-driven decisions you need to make today. Features like a historical view of what a page looked like, in direct comparison to the current versions with all metrics at your fingertips. I will definitely add this to all of my future efforts.
What do you dislike about the product?
CS is very robust, so with that, there is a learning curve. You have to dedicate a bit of time to understanding the toolset, in order to use it effectively and efficiently. Luckily, they have lots of training courses available as well as hands on help.
What problems is the product solving and how is that benefiting you?
We are solving UserJourney Mapping, UX/UI Pain points, Exit points among a few.
Recommendations to others considering the product:
I would get this setup early on, so it can gather data. Just like the new GA4, you need to start collecting data as early ads possible. The more data you have, the more you will reap the benefits.
I Love it!!
What do you like best about the product?
Of all the features available in Contentsqaure I have to say I love setting goals based on my zonings and then utilizing those goals in the Comparator or Journey Analysis.
What do you dislike about the product?
I can't say that I, "dislike" something, but I'd say I see some opportunities to increase the speed in which we all work by allowing CSLive Zonings to have the ability to save into the platforms Zonings section. I know this has been mentioned before but because I think it's so important I feel like its worth mentioning here.
What problems is the product solving and how is that benefiting you?
Some of the problems I'm solving revolve around discovering opportunities to improve an experience on our site that will benefit the customers by possibly evaluating some frustrations thus benefitting us by increasing our conversions.
Recommendations to others considering the product:
The worst thing you can do with a tool like this is not use it. Take full advantage of this product.
Contentsquare has the whole package
What do you like best about the product?
- Excellent UI, very few bugs for user
- Innovative tools no one else can replicate
- Many different ways to look at your data
- Enhances other data sources like Medallia, Adobe
- Cool new features coming out all the time
- Innovative tools no one else can replicate
- Many different ways to look at your data
- Enhances other data sources like Medallia, Adobe
- Cool new features coming out all the time
What do you dislike about the product?
- May be better suited to larger companies with more analysts or research resources
- Can take time to learn to use it effectively
- Can take time to learn to use it effectively
What problems is the product solving and how is that benefiting you?
- Easy to identify major and minor pain points everywhere in your journey, whether at the form, page, or navigation level
- Simplifies complex analytics making it impressive and useful for non-analyst stakeholders
- Ability to export data from the platform is excellent
- Simplifies complex analytics making it impressive and useful for non-analyst stakeholders
- Ability to export data from the platform is excellent
Awesome platform for UX insights to support data driven design
What do you like best about the product?
The range of tools to help cut data in different ways and the surrounding community and support from the CS team makes it stand out from the rest. I frequently work across different tools to gain quick insights, before setting up more complex page and template zoning to segment based on key interactions.
What do you dislike about the product?
It takes a while to learn how to use it effectively, but they provide great training and onboarding to mitigate this.
What problems is the product solving and how is that benefiting you?
We've used CS to measure the effectiveness of small single page changes, as well as more structural navigational changes and funnel/landing page monitoring to more effectively route users into the right templates based on acquisition type. This is helping to streamline the user experience and support conversions.
Recommendations to others considering the product:
CS has a great range of tools to help you cut through data in many different ways to support UX design decisions. It has everything you would expect from an analytics suite in terms of segmentation and goals but far more detailed interaction analysis using page zoning. This combination along with the support and community around the product makes it highly recommendable.
Amazing Tool for Insight and so easy to use!
What do you like best about the product?
Content Square is so easy to just go in and get insight. The tool allows us to get really meaningful data and information about our user journeys. If we ever need validation ContentSquare is always able to give us this. The whole team are content square are beyond amazing especially Conrad willing to help whenever! Overall a really easy tool with unique metrics you don't always get from other tools, easy to visualise your data. Really like the fact they have lots of content and webinars events to attend aswell. 100% recommend.
What do you dislike about the product?
Nothing to dislike about Content Square.
What problems is the product solving and how is that benefiting you?
Trying to understand why something has happened using content square to find out why this may be for e.g. we see conversion drop so we use content square to see what we can find. It's a great tool to just go in and do a deep analysis across any area that we need.
Recommendations to others considering the product:
I would definitely recommend Contentsquare, if your looking for an easy way to get that extra piece of insight. Content Square is great at helping you find out the WHY?
Amazing experience with Contentsquare
What do you like best about the product?
The simplicity of the tool, usability, the excellent service provided by the team.
What do you dislike about the product?
Can't really think about any at the moment.
What problems is the product solving and how is that benefiting you?
Understanding why something happens, going in dept in my analysis
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