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Love those Heatmaps
What do you like best about the product?
I love the heatmapping tool to truly understand the engagement with various pages and where users click and struggle
What do you dislike about the product?
exporting screen recording and heatmaps could be a bit better , currently is has a few issues
What problems is the product solving and how is that benefiting you?
Fostering a better app for our customers and vendors while they browse the site
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Feel the user journey
What do you like best about the product?
using glassbox I can see and feel the user journey right from my desk. The ability to experience the exact steps taken by the user is priceless,
What do you dislike about the product?
The interface is complex and not easy to use without guidance, the names of the tabs are very proffesional.
What problems is the product solving and how is that benefiting you?
REducing the friction point of ousr customers by providing them an intuative interface for doing business
Detailed session capture
What do you like best about the product?
The Glassbox Session recording is very powerful and is full of details regarding the session expierance of the customer
What do you dislike about the product?
client activities capture could be improved and include some more details
What problems is the product solving and how is that benefiting you?
Improving our complaince stability and reducing any fraud isseus
Recorded Sessions are great!
What do you like best about the product?
Recorded sessions is great because you are front and center on the general user experience that may not always be quantifiable in other reporting structures that our company uses.
What do you dislike about the product?
I think Glassbox can improve by injecting more education around the tools within the experience itself.
What problems is the product solving and how is that benefiting you?
Developing a better site exp for our customers which engages with them. less time to identify errors and pain points
Finding recording sessions
What do you like best about the product?
The ability to find customer experiences as a means to pin point potential issues or blockers in the experience.
What do you dislike about the product?
Finding recorded sessions, even with Glassbox tagging on page, can be pretty spotty. 30-day retention policy also can make it tough to find sessions
What problems is the product solving and how is that benefiting you?
reducing the total time it requires to fix performance asspects of our web applications
really valuable!
What do you like best about the product?
Heat maps and session replay - really valuble toolsreally valuble
What do you dislike about the product?
Ability to export replays and better accuracy of Gia which is doing great - but needs some more time
What problems is the product solving and how is that benefiting you?
Actioning the insights we get from Glassbox we are reducing the time it take us to release new produtcs to the market
Straight forward
What do you like best about the product?
Straight forward and easiness of different types of reports (eg. interactions maps or recorded sessions).
What do you dislike about the product?
It could be super useful to have estimations of sales uplift or conversion uplift depending on which elements do you want to improve (clicks on specific buttons will increase x % of sales)
What problems is the product solving and how is that benefiting you?
taking away or at least lowering the frustration and pain from customers who wish to use our app or browsing our webstie getting better CX KPI
Showcase the results
What do you like best about the product?
Recorded sessions are wonderful. I love that I can go back, based on a certain URL and timeframe and find user sessions that showcase pain points (rage clicks or multiple clicks) and can save those sessions to notate for my team. I also love using the interaction maps.
What do you dislike about the product?
I definitely think there are ways to simplify the platform for use when setting filters. It can get confusing on what everything means or how to apply the filters. I've also run into issues with sessions not loading or the application crashing. Thankfully, I've run into that issue less frequently in the last year.
What problems is the product solving and how is that benefiting you?
Taking the customer joruney and learning from it so that can deliver a better service by reducing the pain points
Interaction Maps
What do you like best about the product?
I am very fond of the Interaction maps which show me where my customers are spending their time in our site
What do you dislike about the product?
Glassbox is really great from a high level review. no problems or issues to report upon
What problems is the product solving and how is that benefiting you?
Looking into how our users are interacting with our site and where they are spending there time helps us in building better contnet.
Session Replay
What do you like best about the product?
I love the session replay tool, it has very detailed infomation about the customer activity and experiance
What do you dislike about the product?
Would be very helpfull if I was able to search by text in the UI
What problems is the product solving and how is that benefiting you?
Not being able to see where our customers were being held due to the site not working for them was preventing us giving them the experianced they were entitled to, No we can!
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