Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to manage
What do you like best about the product?
it has an ergonomic and user-friendly interface, allows obtaining recent and mostly accurate data.
What do you dislike about the product?
in very specific scenarios it does not capture the required information as is the case of the SP application
What problems is the product solving and how is that benefiting you?
I have found several bugs which have been fixed and have improved the user experience.
Recommendations to others considering the product:
You should try glass box , it is a great analytics tool that would help improve your projects.
- Leave a Comment |
- Mark review as helpful
Taking a look into the digital customer journey...
What do you like best about the product?
The different funnels and reports that we can set up into Glassbox helps a lot to take more informed decisions in customer behalf. Also the session replay is really helpful to understand the customer pain points.
What do you dislike about the product?
I dislike that sessions expires quickly, should have a longer period of time before they expire. Also that the funnels at least don't capture all the sessions, there is always a margin, but it is understandable. So in general the tool is really awesome.
What problems is the product solving and how is that benefiting you?
Our team is using Glassbox to find issues or opportunities of improvements in our commerce flows, at the same time we quantify and prioritize issues depending in the amount of session weekly experiencing the issue. We also review the impact and conversion ratio of the different initiatives that we relase to production, it helps to see any pain point as well as any improvement opportunity.
Recommendations to others considering the product:
We love the toot, it puts you into the customer's shoes showing you the journey and pain points.
The app is a bit complex and doesn't always work for me (can't view the sessions)
What do you like best about the product?
The fact that I can see how users use my app (when it works).
What do you dislike about the product?
Slow performance. Also, a lot of the sessions I tried to view did not open / load for me.
What problems is the product solving and how is that benefiting you?
It allows me to see how users interact with the interfaces I design.
Recommendations to others considering the product:
Just try it. It does help designers to see their products in action.
Very robust product with excellent customer service, that's highly important
What do you like best about the product?
I most like their responsiveness and their willingness to make the product implementation and adoption well
What do you dislike about the product?
It might be too complex for the needs that I have.
What problems is the product solving and how is that benefiting you?
I tenable us seeing our users using our tools. Watching recording sessions is a powerful tool in my day-to-day job
Glassbox Product Owner
What do you like best about the product?
Ability to build and view both quantitative and qualitative customer experience insights in one tool.
What do you dislike about the product?
Great tool that can further differentiate itself in the digital tech stack through analytics capabilities/offerings (e.g. trended views).
What problems is the product solving and how is that benefiting you?
Glassbox does a great job in quickly highlighting friction points within the Digital, resulting in faster resolution times.
Complex yet powerful platform
What do you like best about the product?
I'm not a power user of a platform yet. So far mainly used it to check session recordings in order to see where our users struggle, how they navigate the system, etc. It's been great for my work so far and provided me with beneficial insights.
What do you dislike about the product?
Hard to figure out filtering and syntax. Not always clear how to filter our session recordings by clicks on specific elements on the screen. Sometimes results i'm getting is unrelated or not something i expected. Tips & tricks for filtering, or a guidelines for syntax how to filter by certain pages, url paths, while excluding user ids, etc. would be helpful.
What problems is the product solving and how is that benefiting you?
Checking how users interact with specific elements on a page or how they navigate the system in general. What I realised from that? User don't find certain things as intuitive or simple as you.
Great tool for optimizing customer experience
What do you like best about the product?
The ability to session record allows us to troubleshoot customer problems and identify customer struggles effectively.
What do you dislike about the product?
It would be great to have a much longer period of data storage
What problems is the product solving and how is that benefiting you?
Segmented analysis of customer behaviors to uncover opportunities and conversion frictions
Key for our daily monitoring and understanding customers' interactions and struggles.
What do you like best about the product?
Glassbox allows you to monitor and quickly identify increase in errors or issues, and be able to determine how they are impacting customers. Through it's many features, it also gives you the opportunity to best understand how customers' interact with the websites. We have used Glassbox to find customers struggles and analyze transactional flows to be able to recommend fixes and improvements, as well as be able to track if their implementation was successful.
What do you dislike about the product?
Wish we had more visibility into customers' struggles and how they are calculated, and be able to take advantage of the journey maps. However, Glassbox team is always working with us to deliver on feature requests and quickly provide support as needed.
What problems is the product solving and how is that benefiting you?
With Glassbox, we analyze how customers interact with our transactional flows, identify where they might be dropping off and if there are issues/errors that stop a particular transaction. With monitoring, we can also be proactive when a new issues starts or errors spike, to resolve them as soon as possible in order to have less customer impact.
Great EUE Replay Fidelity with Excellent Metric Reporting and Alerting
What do you like best about the product?
The user interface is intuitive and presents a logical navigation among the various components. Replays of user sessions give accurate representations and trap many issues within the client's experience including console errors.
What do you dislike about the product?
Online training is still maturing but getting better
What problems is the product solving and how is that benefiting you?
End user struggles with the navigation flow of applications including miscues in expected logic path to execute transactions. Annoying popup errors due to javascript issues that can be suppressed but not resolved without this tool trapping them.
Great for understanding users
What do you like best about the product?
As someone who was new to my business and product, Glassbox has been the most valuable tool for learning the product I work on as well as how it is used by our customers. The ability to watch a user navigate the site click-by-click has been incredibly helpful in identifying issues I would have never found using the site by myself. It also helped us fill gaps presented by how we use Adobe Analytics.
What do you dislike about the product?
My biggest complaint is how difficult it is to compare data points gathered on the client side to those on the server side. I believe they are working on enhancements to better utilize that data together but at the moment, it is difficult to look at server side data relative to client side attributes and vice versa. Other bugs or pain points are consistently addressed by the Glassbox team and they are great about helping their users!
What problems is the product solving and how is that benefiting you?
I primarily look for friction points in individual transactions. Being able to view sessions at each step of a funnel where users dropped off provides valuable insights on where enhancements or education are needed. Whether it is trying to diagnose an individual issue or something more widespread, Glassbox has helped me in a number of ways.
Recommendations to others considering the product:
If you are curious how individual users navigate your product, Glassbox is an invaluable tool! While their aggregation tools aren't going to provide the same level of detail as something like Adobe, their session replay tool is amazing and provides great insights on an individual level.
showing 631 - 640