Sign in
Sign in
or
Create a new account
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Glassbox Digital Experience Analytics Platform

Glassbox | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

689 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Telecommunications

Great research and monitoring capabilities and user friendly interface, performance slows sometimes.

  • November 11, 2020
  • Review verified by G2

What do you like best about the product?
The amount of detail on user interactions.
What do you dislike about the product?
session replay could be easier to navigate
What problems is the product solving and how is that benefiting you?
Generally speaking, the monitoring and identification of front/back end errors shown to customers has proven very helpful for us in identifying root causes efficiently and allowing for quick resolution and enhancements to the customer experience. It has helped to identify layout issues on our sites affecting the customer experience through the use of struggle types in our reporting. It has helped to identify many issues in many of our flows including porting, checkout, BYOP flows, etc.
Recommendations to others considering the product:
It's beneficial to have a good understanding of the various flows of the websites you want Glassbox to capture. This will help in accurate reporting and creating funnels to measure conversion rates.

    Jon P.

Excellent support and BI sessions to provide analysis and insights

  • November 11, 2020
  • Review verified by G2

What do you like best about the product?
The GlassBox console is intuitive and easy to use. The support is excellent and training is great
What do you dislike about the product?
Can be a bit confusing to create reports and funnels
What problems is the product solving and how is that benefiting you?
At the moment we have been using GlassBox as a proof of concept live trial but we have already surfaced a number of issues with the website that can be quickly fixed

    Manish B.

Glassbox tool is user friendly, advanced and robust with good analytical and reporting capabilities

  • November 04, 2020
  • Review verified by G2

What do you like best about the product?
Session Replay Search and Launch capability.
What do you dislike about the product?
TVCAPP to configure app definitions and self-monitoring capabilities.
What problems is the product solving and how is that benefiting you?
we are solving application issues with respect to broken application, user transaction failure and overall tracking performance issue.
Recommendations to others considering the product:
Glassbox is very advanced too for monitor application and user behavior, its clientside capture and analytics capabilities are awesome.

    Kai B.

Glassbox gives amazing insights into the customer experience as well as perfecting our applications.

  • November 03, 2020
  • Review verified by G2

What do you like best about the product?
Replay with full view of customer interactions.
What do you dislike about the product?
No easy way to build compound Attributes.
What problems is the product solving and how is that benefiting you?
We are able to see instances where our application caused negative experiences for our customers. System issues and usability issues.
Recommendations to others considering the product:
Glassbox is an extremely powerful tool to view insights into the customer experience as well as the performance/issues with our online applications.

    Banking

Bringing Real-time User Experience monitoring into the 21st century

  • November 03, 2020
  • Review verified by G2

What do you like best about the product?
Glassbox is built using modern technologies and frameworks as opposed to some of the other RUM solutions on the market. It is built with extensibility in mind and has the ability to adapt to varied monitoring scenarios. The vendor is also constantly adding new functionality that is directly based on user feedback.
What do you dislike about the product?
"With great power comes great responsibility" - Glassbox is a powerful tool with many different configuration possibilities, requiring foresight and planning to implement in then best possibly way. This is not necessarily a shortcoming of Glassbox, but is common with enterprise tools of this type.
What problems is the product solving and how is that benefiting you?
Glassbox has been used to address development issues, application support issues, business intelligence questions, as well as being a huge help in helping to identify 'bad actors' within our online infrastructure and address those security concerns.

    Logan J.

I use both Glassbox and Adobe Analytics and can't justify to my business partners to switch.

  • November 03, 2020
  • Review verified by G2

What do you like best about the product?
I love the heat map on Glass box and integrated analytics similar to Adobe.
What do you dislike about the product?
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
What problems is the product solving and how is that benefiting you?
Glassbox is great for looking at individual members experiences. However, I can't see this level of granularity is applicable given the sort of volume we see.
Recommendations to others considering the product:
Glassbox is a great tool that allows you get a member or user level of granularity detail on sessions. It offers aggregate report structure and pairs well with Adobe Analytics.

    Telecommunications

I'm super user of Glassbox and I'm really happy using this tool every day

  • November 03, 2020
  • Review verified by G2

What do you like best about the product?
Glassbox is amazing to monitor customers experience and behavior on all our websites. I can quickly identify any anomalies of HTTP status codes or API failures, JS errors, etc.
What do you dislike about the product?
I wish I can use Glassbox to see what is happening in the backend too.
What problems is the product solving and how is that benefiting you?
Glassbox is essential tool for my company. We have visibility of all customer experience and behavior in our websites. we have found a lot of issues in our websites using Glassbox. People for other departments count with Glassbox to search any error happening in our websites and quickly identify and quantify what was the issue and the root cause.
Recommendations to others considering the product:
Amazing tool for customer experience and behavior

    Financial Services

Heavy user of GlassBox, find it indispensable for understanding our users' behavior

  • November 02, 2020
  • Review verified by G2

What do you like best about the product?
Session replay is easy to learn and understand and provides and immediate benefit to see how users interact with our product. Reports and Funnels are even more powerful after over-coming a little bit of a learning curve.
What do you dislike about the product?
No downsides to using GlassBox, it provides amazing insight into friction in your product. As mentioned, the more advanced features have more of a learning curve to master.
What problems is the product solving and how is that benefiting you?
* Friction in our UI (where do users get stuck)
* Fraud detection
* Production support
* A little for APM
* Bug analysis (GlassBox is great for identifying users impacted by a bug for later reconciliation with the user)
Recommendations to others considering the product:
Super powerful tool, getting a set of power-users and advocates to drive adoption will definitely help with getting GlassBox into a company's processes. Once there, it quickly becomes an indispensable tool.

    Banking

Awesome product

  • October 29, 2020
  • Review verified by G2

What do you like best about the product?
-> Android sessions for both hybrid and native apps
-> Helpful to troubleshoot issues
What do you dislike about the product?
-> iOS session for hybrid apps
-> storyboard regeneration does not render screen properly.
-> custom event does not capture screen shots
-> masking fields bydefault
What problems is the product solving and how is that benefiting you?
Code issues, API issues, runtime errors, struggle points.
Improved user experiences with minimal errors
Recommendations to others considering the product:
Glassbox session recording is something exceptional and gives users actual experiences of the app. Easy to troubleshoot issues.

    Farukh M.

Visualizing customer journey as experienced by customers is very powerful.

  • October 28, 2020
  • Review provided by G2

What do you like best about the product?
While, session replay quickly highlights pros and cons an individual customer experiences interacting with your application, there are other capabilities e.g., attributes, event, actions, alerts, client-flows, etc., which paint aggregate behaviors in a meaningful way and easy to understand/interpret.
What do you dislike about the product?
Some capabilities, e.g., client flows, journey mapping, etc. have limited usage due to restrictions around browser-based vs native applications, some customer journeys couldn't be fully analyzed when they traverse application boundaries.
What problems is the product solving and how is that benefiting you?
Observe customer journeys. Highlight pain points. Identify experience optimization opportunities. Create a feedback loop into experience design. Iterate and learn.
Recommendations to others considering the product:
Interested in taking your customer experience visualization and measurement to the next level, try Glassbox!

showing 641 - 650