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Log in is difficult, so is filtering and downloading my saved recording. support isn't great eather
What do you like best about the product?
Adding comments on specific areas of the recorded session
What do you dislike about the product?
cookies loading in the beginning
filtering sessions
filtering sessions
What problems is the product solving and how is that benefiting you?
User preformance
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Customer care using Glassbox
What do you like best about the product?
Love the clarity it brings when dealing with issues, gives me confidence in knowing the facts and allows me to resolve many queries
What do you dislike about the product?
Little technical at times and takes a bit of getting used to
What problems is the product solving and how is that benefiting you?
Customer queries are made so much easier when you can see the customers journey. Benefits in good customer service and benefits for the company
Recommendations to others considering the product:
Highly recommend this software, makes life so much easier when seeing a customers actions
Glassbox Digital User
What do you like best about the product?
Glassbox Replay
Augmented journey Mapping
Anomalies detection
Augmented journey Mapping
Anomalies detection
What do you dislike about the product?
Need Omni channel view
Module for Fraud will help
Module for Fraud will help
What problems is the product solving and how is that benefiting you?
Customer complaints
GlassBox is a great product to start to understand UX
What do you like best about the product?
The Click map, journey maps, and the teams help to understand the application.
What do you dislike about the product?
I'd love to see click maps be centralized in one location. 6.5 is awesome.
What problems is the product solving and how is that benefiting you?
We are solving problems around UX flows and experiences. We are also using this information to better understand our users.
Sr Analytics
What do you like best about the product?
Best customer experience analytics especially to track native applications. Visualize and analyze online customer journeys in real time.
What do you dislike about the product?
Sometimes page load takes much time and there is still room to improve dashboards.
What problems is the product solving and how is that benefiting you?
We are tracking samsclub day to day transactions and glassbox is really helping to monitor customer struggle points to communicate with development teams to fix the issues.
Recommendations to others considering the product:
Ease to use and learn quickly and it is awesome tool.
Best cX tool
What do you like best about the product?
Glassbox is a Great cX tool. UI is simple and user friendly.Implementation is straight forward. Native app traffic capture and replay functionality of the tool without compromising the security features. Out of box reports are is one of the best feature of the tool. Automated journey mapping is awesome. Tool is more flexible for integration.
What do you dislike about the product?
Stability of Elastic Search is not up to the mark. Especially for the large on-prime environment.
What problems is the product solving and how is that benefiting you?
Glassbox helped financial insisitutes to identify the fraud activity and take proactive measures.
The perfect tool to understand the digital truth of your customers
What do you like best about the product?
The multi-departmental nature, where the whole organization can get a tailor-made view of "why" their customers in digital environments behave as they do.
What do you dislike about the product?
Maybe the price could be a little high. It is a way better tool than the tools their competitor offer, though.
What problems is the product solving and how is that benefiting you?
My customers are not only solving problems they know they had, but discovering new ones from slicing and dicing the data and making a drill down with funnels and Automated Journey Mappings to a single session replay.
Obviously, this leads to increase the CRO, business optimization, a better frontline response, and a better website/app performance.
Obviously, this leads to increase the CRO, business optimization, a better frontline response, and a better website/app performance.
Recommendations to others considering the product:
If you are looking for a customer interaction feedback tool; there is no one like Glassbox. The ease of implementation, of use, and of getting insights from is AWESOME.
Amazing tool for customer experience insights!!
What do you like best about the product?
simple and intuitive interface
analytics friendly tools, OOB widgets, integration end points
logging and scraping
automation & reporting opportunities
analytics friendly tools, OOB widgets, integration end points
logging and scraping
automation & reporting opportunities
What do you dislike about the product?
would like to see more:
- in-depth training material available on web
- self paced trainings and tutorials
-cheatsheets for analyst
- in-depth training material available on web
- self paced trainings and tutorials
-cheatsheets for analyst
What problems is the product solving and how is that benefiting you?
analytics and customer journeys
how customer interact with the widgets and our apps, CTA, below the fold, heat maps, on devices and browsers, video recordings for specific scenarios, frustration score is a nice feature, error reporting, performance optimization
how customer interact with the widgets and our apps, CTA, below the fold, heat maps, on devices and browsers, video recordings for specific scenarios, frustration score is a nice feature, error reporting, performance optimization
Glassbox is a must for digital channels, data is the new gold
What do you like best about the product?
Glassbox gives you a total view of all your clients not only from the point of view of what they did in your digital channels, but also all errors on the servers that would otherwise take a long time to detect. It saves you time because you donñt need to tag anymore and everything is in real time.
It is easy to install and you can create almost any report you can imagine.
It is easy to install and you can create almost any report you can imagine.
What do you dislike about the product?
The budget allocated to e-commerce and digital channels is usually limited, which is why they sometimes choose less powerful and cheaper tools
What problems is the product solving and how is that benefiting you?
Increase your conversion rate in weeks thanks to the out of the box reports, the implementation is very easy and you get value immediately.
The customer journey helps you to know exactly what are your clients doing in your app, you don't have to guess anymore what is working and what is not.
A/B testing.
Crashes
Powerful platform that will help you to reduce fraud, which is one of the biggest problems in all digital channels.
The customer journey helps you to know exactly what are your clients doing in your app, you don't have to guess anymore what is working and what is not.
A/B testing.
Crashes
Powerful platform that will help you to reduce fraud, which is one of the biggest problems in all digital channels.
Recommendations to others considering the product:
Integrate Glassbox in their principal processes and reports
Digital Transformation is not possible without the right tools/platforms for your employees!
What do you like best about the product?
This "tool" or platform is quick and easy to install on the cloud, no coding/tagging of any type of element for your web page or mobile app is needed (which I believe is an amazing time-saving perk) and once the simple Java Script (for web) and SDK (for app) is installed; it begins recording all (and I mean ALL, 100%) user interactions on your digital channels. From there, you really just have to see the "out-of-the-box" reports, you don't need anything else for your company to achieve it's true Digital Transformation.
What do you dislike about the product?
The troubleshooting may be slow at times, but the platform rarely causes trouble.
What problems is the product solving and how is that benefiting you?
Because we have full visibility to all our user's interactions now, we can truly know and measure the impact our digital offerings are having with our digital customer's. We have been more proactive, in all areas of the organization, towards our digital customer's because we know if they had issues, where they had them, if our chat-bot failed them, if it was our technologic side (our servers) which caused a struggle or if it was their connectivity issues etc. With all that visibility, we can reach out to our customer's and successfully keep them engaged with our digital channels.
Recommendations to others considering the product:
What are you waiting for? Try it now and see the platform's true potential. As I say, this is a Platform with many tools integrated into it, it is not a simple analytics tool like many other's out there; this PLATFORM has everything.
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