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Loving our personalized landing page.
What do you like best about the product?
Personalized landing pages. No codes to give to users. Dual screens easy to navigate with no need for scrolling.
What do you dislike about the product?
Sometimes the connecting to our servers is a little slow. But this might be more of an us thing then the software.
What problems is the product solving and how is that benefiting you?
We are better able to connect with our customers and do not need to send links or long codes to connect as we did with previous software.
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Great easy to use remote tool
What do you like best about the product?
I like that we don't need a code or special link to connect with our users. We are able to have them just click on the analysts name.
What do you dislike about the product?
Lack of ability to access task manager from our side as well as up time and system information
What problems is the product solving and how is that benefiting you?
We are now able to also assist remotely for mobile devices which was could not before.
Recommendations to others considering the product:
Use an evaluation version to be sure you have the features you need. We sacrificed some for a better product with better usability.
Great basic software for remote support
What do you like best about the product?
Love the ability to customize our landing page and the ability to have them just click analyst names instead of entering a code.
What do you dislike about the product?
Lack of access to files on the remote computer and background options for remote computer.
What problems is the product solving and how is that benefiting you?
We are better able to connect to our users personal computers and computers not on our network.
Recommendations to others considering the product:
Review the available customization and background controls for the remote computer.
Good software for the cost
What do you like best about the product?
The process to connect is pretty simple. We also have a custom portal which is simple and no need for access codes.
What do you dislike about the product?
There are several steps to get full control and has to reconnect then so it takes a moment.
What problems is the product solving and how is that benefiting you?
Connecting to users outside of our network. We are able to better assist our uses on personal machines including mobile devices.
Recommendations to others considering the product:
Consider the pros and cons. Some of the customization are better then competitors but it comes at a cost.
Top of the Class Remote Software
What do you like best about the product?
Plenty of tools and options, constantly getting new features. Just a solid product.
What do you dislike about the product?
I wish the reporting was better, It would be nice to get some dashboards to be able to report on analysts
Reporting is just basic data from sessions. Usable but additional options would be better.
Reporting is just basic data from sessions. Usable but additional options would be better.
What problems is the product solving and how is that benefiting you?
98% of our IT support is remote, so we leverage this product for every ticket logged. We would not be able to be as successful if we did not have this product.
Recommendations to others considering the product:
Great product, Pricey, but a solid product.
User friendly and great support capabilities
What do you like best about the product?
It has all the features I need to provide remote support for a wide variety of devices across multiple platforms in a user-friendly interface.
What do you dislike about the product?
I haven't found anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
Helps me connect and perform basic to advanced troubleshooting without having to be on site. It can also be useful to educate the customers and make them feel at ease while troubleshooting.
Recommendations to others considering the product:
At the moment of this review, Bomgar does offer a trial which you can compare to other options before making a final purchase.
Great remote desktop support
What do you like best about the product?
As a technology trainer and software troubleshooter for a large campus, Bomgar helped me support many people and save time by allowing me to view their desktop without having to travel long distances across campus and through the city. It's easy to use.
What do you dislike about the product?
It's a little confusing for end users to figure out how to accept Bomgar support on their end - to initiate the remote session.
What problems is the product solving and how is that benefiting you?
It saved the company time and money by allowing me to troubleshoot from my computer instead of having to travel long distances.
Bomgar - one of the better remote support tools.
What do you like best about the product?
I like how quickly you can connect to client machines.
What do you dislike about the product?
I do not like that you aren't able to reverse your screen to show your screen to client.
What problems is the product solving and how is that benefiting you?
A cheaper alternative to gotoassist corporate, we saved time and money by switching.
Recommendations to others considering the product:
Do a trial if at all possible.
Solid, reliable, remote support and unattended access
What do you like best about the product?
Ease of setting up a remote support session.
Has Mac / Windows / iOS device support.
Very good support... Quality individuals with a focus on excellence.
Has Mac / Windows / iOS device support.
Very good support... Quality individuals with a focus on excellence.
What do you dislike about the product?
Initial Purchase Price
Support Costs are high.
I despise being forced to market for Bomgar.... There's a Bomgar logo on damn-near everything. Seeing as I already paid for the Bomgar Box, and then pay yearly to keep support, I shouldn't be forced to advertise...
Support Costs are high.
I despise being forced to market for Bomgar.... There's a Bomgar logo on damn-near everything. Seeing as I already paid for the Bomgar Box, and then pay yearly to keep support, I shouldn't be forced to advertise...
What problems is the product solving and how is that benefiting you?
Remote support for multiple clients. Unattended Remote Access.
Amazing product
What do you like best about the product?
This is an easy to use application that allows for easy connect to PCs.
What do you dislike about the product?
How hard it is to find a download for the product.
What problems is the product solving and how is that benefiting you?
I have solved many issues using this product, from printers not printing to connection issues with other programs. This product allows for ease of access so that you can fix the issues that need fixing, from where ever you might be.
Recommendations to others considering the product:
I would recommend that there be a product that allows home users to be able to download a free application that allows them to work on family and friends computers, without actually being there.
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