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Great tool to assist end users.
What do you like best about the product?
Easy to use, just download and run, and when your finished it uninstalls each time.
What do you dislike about the product?
Depending on the firewall settings it can either be completed by email, or through web address
What problems is the product solving and how is that benefiting you?
Working with a Financial Management system, it allows us to see what users have entered and where their errors are occurring in real time.
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Bomgar Remote Review
What do you like best about the product?
It's really hard to pick out a favorite feature of Bomgar. There are so many that I like, from being able to use canned scripts to being able to transfer files and view system information in the background, it is really a very nice system.
What do you dislike about the product?
The only thing I can think of that I dislike is pretty much an institutional issue, there is a 15 minute no use time out, it can be irritating.
What problems is the product solving and how is that benefiting you?
We use it for everyday desktop support issues, so fairly standard trouble shooting.
It enables me to do almost whatever I need to to the machine without me having to make the, in most cases 15 minute trip to the user's computer.
It enables me to do almost whatever I need to to the machine without me having to make the, in most cases 15 minute trip to the user's computer.
Recommendations to others considering the product:
I would highly recommend Bomgar to anyone needing it for remote support of user machines.
Bomgar is a great Remote Desktop tool
What do you like best about the product?
Bomgar is a great Remote Desktop tool. As a tech support rep, the tool allows for easy toggling between multiple monitors, control of machine while keeping security in mind, and fairly easy to implement on the end user's machine.
When prompted to run something as administrator or access items such as the registry, Bomgar will not allow the tech accept these changes and they must be done by the end user. I appreciate the concern for the end user's security.
When prompted to run something as administrator or access items such as the registry, Bomgar will not allow the tech accept these changes and they must be done by the end user. I appreciate the concern for the end user's security.
What do you dislike about the product?
I wish it was even easier to implement on an end user's machine, but that is a slight wish. The program is rather resource heavy as well, and that can cause confusion when the program uninstalls itself for end users.
What problems is the product solving and how is that benefiting you?
We need remote access to end user's machines to conveniently address user questions and unexpected behaviors.
Bomgar Remote accees
What do you like best about the product?
ease of setup multiple users ease of implementation of added security(RSA) lower cost then others
What do you dislike about the product?
High learning curve from other remote access programs. Uses higher bandwidth then other software. More steps when accessing other features having to do extra steps when switching between views. Not very easy to use for the beginner
What problems is the product solving and how is that benefiting you?
ability to remote connect to equipment ability for multiple connects to single machine for better training
Recommendations to others considering the product:
make sure you fully train all your users and make sure you have it implemented the way you want before fully deploying
Awesome Remote Software
What do you like best about the product?
My company has used many different remote softwares in the past year and this has been the one we've ultimately switched over to. Bomgar has all the best features of the other options in one. I like the ease of getting people onto Bomgar, especially those who are less technically skilled. I love the "jump client" option to get onto someone's computer without them needing to get us on. That's been a lifesaver for our technicians and something the other remote software systems didn't offer.
What do you dislike about the product?
There isn't much I dislike about it. For my company, we have a number of licenses that anyone can login to use. The thing I dislike is the general queue of remotes once logged in. I'm never really sure where those come from or who is using them but overall, Bomgar is fantastic.
What problems is the product solving and how is that benefiting you?
We have been able to successfully implement, train, and continue to support all our clients using remote software and Bomgar has been our primary tool in doing that. Every representative in our Client Success department uses Bomgar multiple times a day and has found ease in using this software over others. It was very easy to implement with our reps when we made the change from the different softwares we were trying.
Bomgar is a very useful tool for remote support
What do you like best about the product?
I like how easy it is to connect to find and connect to computers. It is as smooth and as if you're sitting at the computer.
What do you dislike about the product?
Sometimes it doesn't connect to the computer even if it finds it and after a minute or 2 it times out.
What problems is the product solving and how is that benefiting you?
Fixing and troubleshooting computers while not being in the same room or even country.
Bomgard Remote acccess and support usage
What do you like best about the product?
Ability to pas support sessions. It is an easy to use product and has the basic requirements down well for remote access support.
What do you dislike about the product?
The Bomgard software and portal can be buggy. Doesn't run well over low bandwidth connections.
What problems is the product solving and how is that benefiting you?
Remote support.
Recommendations to others considering the product:
Depending on costs there maybe better solutions, however if your customer base has low bandwidth connections you should use something more lightweight.
Payroll and Benefits Administrator
What do you like best about the product?
I have used Bomgar very often for working with ADP on projects and upgrades. It is always extremely useful and easy to use.
What do you dislike about the product?
I really do not see a downside. I have used the program many, many times and have never had a problem with it. It is always secure and always connects.
What problems is the product solving and how is that benefiting you?
I usually use the chat feature and the screen sharing features so that I can complete upgrades and implementation projects. It makes things much easier when we are both looking at the same screen
Recommendations to others considering the product:
do it! it is a reliable product.
Easy to use, integrates with desktop management.
What do you like best about the product?
Ease of use, can see iPhone/iPad, has method of no response from client, seems lightweight, uninstalls on client after session is over. Like the link I can send to users for remote control.
What do you dislike about the product?
Low color resolution can be annoying when remoting to outside users.
What problems is the product solving and how is that benefiting you?
Remote desktop to users outside of LAN. We have a lot of people on the road at times and this solves the remote access issue without having to use VPN.
Bomgar - the best!
What do you like best about the product?
We use Bomgar daily, and it really is an indispensible piece of software. It is intuitive to use, platform agnostic, and very powerful. Dedicated logging and credential management in Bomgar allows us to securely remote to customers machines as well as have what we need when it comes to audit time.
What do you dislike about the product?
At times Bomgar does take a while to launch, however, with each version, they are working on speeding up the application. They do listen to customers.
What problems is the product solving and how is that benefiting you?
We use bomgar for secure remote and desktop sharing. We heavily use the auditing capabilities.
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