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Bomgar works for us
What do you like best about the product?
Bomgar has been the cornerstone of our Break/Fix support services for over 4 years now and we can't imagine another tool in its place. Bomgar contains the features and usability that enables our helpdesk staff to provide the best IT support.
What do you dislike about the product?
I don't have any issues with the overall functionality of Bomgar. We would always appreciate improved speed, but the application is more than meeting our needs today.
What problems is the product solving and how is that benefiting you?
In addition to remote access, our team regularly uses Bomgar to gather installed application information, IP information, transfer files, and many others.
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Bomgar. You need this appliance
What do you like best about the product?
Ive been using Bomgar for 10 plus years. I am always an early adopter of the latest and greatest versions. I tell everyone about it. Bomgar is my # tool I use for my day to day needs
What do you dislike about the product?
I like it all, except Id like to transfer files from one server to another without saving to my local client first
What problems is the product solving and how is that benefiting you?
I am connected to Bomgar on a daily basis. I use it to support my servers and clients. I also have a team that uses it. We have IT personnel in NH, RI, MA, and Chicago
Recommendations to others considering the product:
Bomgar is the Rolls Royce of remote support. I have never used a tool so easy and secure. If you are shopping around for remote support, stop here. Bomgar is the one for you.
Bomgar Rocks!
What do you like best about the product?
Our Bomgar B200 system has helped us build a strong reputation for remote IT support for our Students and Staff at Otago Polytechnic.
We use it to help remove barriers to learning that would otherwise prevent our Students complete their studies on time, and put their academic achievement in jeopardy.
Bomgar is more than remote screen sharing - it has an extensive tool set that allows analysts to gather information about the Customers computer (such as OS, OS version, Disk space, installed app's, event logs). We don't need to ask the Customer difficult technical questions, instead we can engage in conversation and find out if other academic support might be needed, to further assist our Student Customers in their studies.
Bomgar is fantastic, and we would be lost without it.
We use it to help remove barriers to learning that would otherwise prevent our Students complete their studies on time, and put their academic achievement in jeopardy.
Bomgar is more than remote screen sharing - it has an extensive tool set that allows analysts to gather information about the Customers computer (such as OS, OS version, Disk space, installed app's, event logs). We don't need to ask the Customer difficult technical questions, instead we can engage in conversation and find out if other academic support might be needed, to further assist our Student Customers in their studies.
Bomgar is fantastic, and we would be lost without it.
What do you dislike about the product?
There is nothing I dislike about our Bomgar system.
It is dependable and I can use anywhere.
It is dependable and I can use anywhere.
What problems is the product solving and how is that benefiting you?
We help our Students with IT issues that would otherwise impact on a successful outcome of their studies, both locally, within New Zealand, and around the world.
We have helped Staff with IT issues when they have been travelling overseas
Our benefits are increased productivity, reduce travel costs, more responsive IT support
We have helped Staff with IT issues when they have been travelling overseas
Our benefits are increased productivity, reduce travel costs, more responsive IT support
Recommendations to others considering the product:
It is a secure product that you can rely on
Bomgar
What do you like best about the product?
Ease of use, ability to escalate privileges, connect to devices not in network or vpn. ( Parents),
What do you dislike about the product?
There is nothing that I do not like about the product.
What problems is the product solving and how is that benefiting you?
Support 250+ pc's laptops in vehicles. ,
Recommendations to others considering the product:
Great product with excellent features and more can be added to expand its functionality and use.
Bomgar is Awesome
What do you like best about the product?
We had many issues with our previous remote support tools. Once we implemented bomgar, remote support became noticeable easier to handle.
What do you dislike about the product?
The only "bad" thing is the cost of the licenses but overall is is worth it.
What problems is the product solving and how is that benefiting you?
We had a lot of issues with connecting to remote users prior to Bomgar
Best Remote Software ever
What do you like best about the product?
Ease of Use is amazing. A toddler could figure out how to use it
Features Galore- I can do almost anything with this software remotely. Administration and even unattended access
SECURITY! - its all secure. It is the most secure solution I have found.
Concurrent licensing. I dont need a license per seat as users log in to connect for support or remote access and then log off. 50 licenses can really take care of about 200+people if used properly. You can also set access limits which make licencing a breeze.
Features Galore- I can do almost anything with this software remotely. Administration and even unattended access
SECURITY! - its all secure. It is the most secure solution I have found.
Concurrent licensing. I dont need a license per seat as users log in to connect for support or remote access and then log off. 50 licenses can really take care of about 200+people if used properly. You can also set access limits which make licencing a breeze.
What do you dislike about the product?
Frequency of updates - This makes it hard to keep up to date and have new features when I have to update so frequently. Other than that there really isn't much I dislike.
What problems is the product solving and how is that benefiting you?
Helpdesk support is now universalized. It is inexpensive as well, per tech.
Secure remote access - we have had a problem with shadow IT and this resolves a major problem for remote support. VNC is not secure and Daemware isn't either. Having a solution that is on prem and encrypted makes life so much easier. MFA or SSO really add to the security. You can also get a FIPS certified appliance.
Secure remote access - we have had a problem with shadow IT and this resolves a major problem for remote support. VNC is not secure and Daemware isn't either. Having a solution that is on prem and encrypted makes life so much easier. MFA or SSO really add to the security. You can also get a FIPS certified appliance.
1k% better than pcA
What do you like best about the product?
We're just about wrapping up our first year with Bomgar and I must say it's an amazing product, especially after coming from pcAnywhere. I've been able to easily integrate Bomgar remote control links into our 2 deployment tools so techs can simply right click on a computer and select remote control with Bomgar and it instantly starts a remote control session. We've also been able to replace our use of Teamviewer for controlling external pc's as well saving us money and only needing one tool for remote control.
The additional features are just icing on the cake. I can remote registry, command prompt, process, etc... all from one tool.
The additional features are just icing on the cake. I can remote registry, command prompt, process, etc... all from one tool.
What do you dislike about the product?
Price is more expensive than what we were paying for our other solutions.
What problems is the product solving and how is that benefiting you?
Local and remote remote control.
EASE
What do you like best about the product?
I love that Bomgar give you the flexibility to work from pretty much anywhere on almost any device whether it be a computer or mobile device.
What do you dislike about the product?
As someone else had stated, the time-out. During projects we have to transfer files and at times when you have a large file and the locations bandwidth is not up to par it times you out.
What problems is the product solving and how is that benefiting you?
We are an IT company that solves all sorts of IT issues. We've realized, the ability to work on numerous end users issues at the same time or at least monitor what we are doing. It's been great. I don't see another competitor coming close to what we've been able to do with Bomgar.
Recommendations to others considering the product:
If you think you have it good with the product your using today. Wait till you switch to Bomgar. You will see the change in your staffs production and how much work can be pushed out.
Bomgar is the Best Remote Access Solution
What do you like best about the product?
Bomgar is a tool that I have used for half a decade now. I also have had to use TeamViewer, Jabber, and LogMeIn quite a bit. Having used all these softwares frequently and in depth, I have to say that Bomgar takes the cake tenfold. For countless reasons, it is the best solution for remote troubleshooting, security, and innovation in support for your company. I can only hope our company never makes a poor decision and switches to any other software.
What do you dislike about the product?
I'm going to fill this 40 character minimum letting you know I do not dislike Bomgar at all. It is excellent!
What problems is the product solving and how is that benefiting you?
We are managing servers, end user computing, and monitoring security. We are able to quickly and efficiently provide IT technical support to our clients for a great distance. We have written company standard PowerShell scripts and applied them directly through Command Shell in Bomgar, which is just wonderful.
Recommendations to others considering the product:
Give it a try. You will not be disappointed.
Best remote support solution on the market
What do you like best about the product?
Bomgar has it all and does what other remote support tools fail to do.
What do you dislike about the product?
When remoted in to a server or computer there is no local IP listed in the session info window, it only lists the public IP.
What problems is the product solving and how is that benefiting you?
I support networks and computers for over 1000 hospitality companies and I can always rely on bomgar to quickly get me in to a server or a clients computer to troubleshoot the issues effectively. If a computer or server is down I can see when it went offline and gather public IP and other info on that device to help me troubleshoot the issue.
Recommendations to others considering the product:
Its better than gotomeeting and teamviewer.
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