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Sophos Managed Threat Response is an extra eyes with complete control and transparency.
What do you like best about the product?
24/7 threat hunting detection and response.
Fantastic detection and service offering with good communication with my internal team and Managed Threat Response experts
Fantastic detection and service offering with good communication with my internal team and Managed Threat Response experts
What do you dislike about the product?
Nothing to dislike about this product, noting is missing and it works very well for my organisation
What problems is the product solving and how is that benefiting you?
the product is much cost efficient than keeping 24/7 staff .
Increased Visibility in my network with experienced security experts has given me better performance in my Business.
Increased Visibility in my network with experienced security experts has given me better performance in my Business.
Recommendations to others considering the product:
good support with MTR expertise .
You shall be worry-free on weekend.
You shall be worry-free on weekend.
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Excellent service to support companies without their own SOC
What do you like best about the product?
Fast first response, 24/7 support team with excellent knowhow, Embedded services in a complete security Solution
What do you dislike about the product?
no local language (german) and no onsite service
What problems is the product solving and how is that benefiting you?
helps us offer our own SOC services without the need for our own costly infrastructure
Excellent product that is near perfect
What do you like best about the product?
Sophos MTR deployment and management is one of the easiest in the market. With MTR Advanced, we are able to dial in and speak to a threat hunter at anytime to conduct a headless threat hunting. This has helped us a lot when we saw any new vulnerability release on the news but unsure of what to do.
What do you dislike about the product?
Since Sophos MTR service was just launched a couple of years ago, the reporting is still pretty basic even though the threat hunting service is great. The default report will not be sufficient to create a proper security incident report. We will have to speak to the threat hunters directly in order to get additional information on the attack.
What problems is the product solving and how is that benefiting you?
Sophos MTR is solving our threat hunting and responding requirement. As cyberattacks become more prevalent, we do not have sufficient budget and manhour to respond to all cyberattacks promptly. Sophos MTR takes over the first level of threat hunting and response responsibility so our team can focus on our work.
Recommendations to others considering the product:
You may reach out to Sophos support for configuration best practice to jump start your deployment.
Review of Sophos
What do you like best about the product?
Able to login from a mobile phone as long there is internet
What do you dislike about the product?
Some support staff are unfriendly and doesn't understand what customer wants.
Intermittent some services will fail.
Intermittent some services will fail.
What problems is the product solving and how is that benefiting you?
No idea if MTR solves anything but weekly reports are being sent to inform us what are the activities ongoing for the past week.
Review of Sophos MTR
What do you like best about the product?
Able to detect various risk factors, doesn't interfere with our daily operations, real time alerts
What do you dislike about the product?
Pricing can be better as it is quite costly
What problems is the product solving and how is that benefiting you?
It helps to detect malware and other cyber risks.
MTR; Give your ICT team a helping hand!
What do you like best about the product?
The best reason to purchase MTR above and beyond the normal intercept X is the support with the 24/7 operations that we live in from SMB to the enterprise. We cannot expect a member of an IT team to be online all day every day to be ready to respond to a threat - especially on the infrastructure that runs our businesses. The fact that I have a second set of eyes on things that will actively engage with a threat to my infrastructure is a great comfort when I am busy with day-to-day operations or god forbid; a holiday!
What do you dislike about the product?
I do take some issue with the fact the MTR team does not accept support issues and just refers you off to the standard support team. My assumption is that for the price tag you would get a more elevated support platform holistically rather than half and halfing the support model. Also, the ability to drill down in reports is a bit frustrating when you need to find data on an issue or behavior fast. But this is more SOPHOS Central rather then MTR
What problems is the product solving and how is that benefiting you?
Another set of eyes! Being able to just focus on operations and delivery and not spend so much time in the weeds looking at logs and hunting for possible threats really frees up my time and provides our risk team great comfort that I do not need to be on deck all day, every day!
Recommendations to others considering the product:
Confirm that the MTR is required as the cost vs Intercept X is a big jump
Sophos Managed Threat Response, I love it!
What do you like best about the product?
The Sophos Managed Threat Response is a very reliable security system.
What do you dislike about the product?
We have been using the Sophos system for years, and so far so good.
What problems is the product solving and how is that benefiting you?
The Sophos Managed Threat Response system helps us to protect against possible cyber attacks!
Sophos MTR best in segment !
What do you like best about the product?
Sophos Managed Threat Response provides 24*7 Protection which helps in active threat detection and resolving the issue in no time. They have one of the best teams which are expertized in cyber security and so far our organization has not seen downtime. Thanks to Sophos MTR service
What do you dislike about the product?
Sophos MTR is a bit expensive and sometimes they take a lot of time to revert. Sophos should have multiple language selections which will help clients to be more comfortable with MTR solutions.
What problems is the product solving and how is that benefiting you?
Our organization has a small IT team, Sophos MTR helped us to provide 24*7 protection. When we have public holidays or weekends we know Sophos Team is working on the backend and helping us to stay protected.
Recommendations to others considering the product:
Sophos provides a great managed threat response service. Just go for it!
Good experience, we were very very well supported through the Threat Response Teams.
What do you like best about the product?
We used to have Sophos installed as a security measure, but suddenly we were attacked quite massively. Therefore we increase our collaboration with Sophos and employed the Sophos Rapid Response Team and the Monitoring Team as well.
Without this, we wouldn’t have been able to cope with the massive attacks that followed. The 24/7 Rapid Response Team was constantly there for our questions, they were patient to explain and help whenever we needed it. Without their help, we would not have been able to deal with all the problems that crashed onto us all at the same time. They showed us which priorities we had, which the greatest risks were and which deficits we still had.
The Monitoring Team guarded our infrastructure around the clock and helped to make sure that our IT team got the necessary breaks.
By now we have reached a point where all known security risks are closed and only minor improvements and optimization is necessary.
Without this, we wouldn’t have been able to cope with the massive attacks that followed. The 24/7 Rapid Response Team was constantly there for our questions, they were patient to explain and help whenever we needed it. Without their help, we would not have been able to deal with all the problems that crashed onto us all at the same time. They showed us which priorities we had, which the greatest risks were and which deficits we still had.
The Monitoring Team guarded our infrastructure around the clock and helped to make sure that our IT team got the necessary breaks.
By now we have reached a point where all known security risks are closed and only minor improvements and optimization is necessary.
What do you dislike about the product?
We should have known earlier about this service.
What problems is the product solving and how is that benefiting you?
Sophos has helped us to stay in business when the pure amount of attacks would have crashed us. Their experience kept us afloat and helped us to reduce the tasks into doable portions. They showed us where our weaknesses were and how to deal with them.
Good Product for Servers and Endpoint-Eliminating the need of SIEM Solution to a certain extent
What do you like best about the product?
* Lockdown feature
* Application Control especially Command Shell
* Immediate Notification by the MTR team on detection of a new threat.
* Machine Isolation if vulnerability detected.
* Application Control especially Command Shell
* Immediate Notification by the MTR team on detection of a new threat.
* Machine Isolation if vulnerability detected.
What do you dislike about the product?
* The process of handling the General Technical Support Ticket is very slow and time-consuming. On the other hand, the MTR team is proactive. It's a complete contrast.
* Resource hungry application.
* Resource hungry application.
What problems is the product solving and how is that benefiting you?
On the server side, there is not much to do as Lockdown and Application Control is doing most of the task. But Endpoints are more vulnerable due to work from home concept and here MTR team's response time is quick and effective which is trial and tested.
Recommendations to others considering the product:
If you are looking for a good security solution that can do much beyond than normal Antivirus solution then this is the best product to opt for.
Also, it's eliminating the need for the SIEM solution or SOC specialist to a certain extent as the MTR team is taking care of it and identifying the vulnerability on the fly.
Also, it's eliminating the need for the SIEM solution or SOC specialist to a certain extent as the MTR team is taking care of it and identifying the vulnerability on the fly.
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