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Reviews from AWS Marketplace

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External reviews

885 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Mike E.

Notify Team members

  • January 07, 2024
  • Review verified by G2

What do you like best about the product?
we use pagerduty when we need to notify the team about anything important we trigger a incident so that every member of the team can be notifies about the issue. It has all the features such as it can be used for both call and send sms. It has great integration support as well we have integrated aws with pagerduty for better response. Its really easy to use and can be easily implemented with your current system.
What do you dislike about the product?
The reports are bit of a mess they dont show everything in detail which can be a bit of a issue.
What problems is the product solving and how is that benefiting you?
We can connect with all the team members and can easily let them know about the issues with the system. It has helped us better collaborate with our teams.


    sunil k.

Incident management

  • January 07, 2024
  • Review verified by G2

What do you like best about the product?
We use it as a monitoring tool and it has a very reliable alerting system.one can schedule tasks according to their preference. It has eased our workflow and now we are able to automate our tasks with Pagerduty.
What do you dislike about the product?
It does have an android application buit it isnt that good it can be better.
What problems is the product solving and how is that benefiting you?
Its a reliable Alerting and monitoring tool for our organization. It has very instant notifiaction and alerting system which makes sure we dont miss any updates and issues.


    Anya M.

Tool that sends precise alerts for immediate action.

  • January 06, 2024
  • Review provided by G2

What do you like best about the product?
Using PagerDuty gives me great satisfaction as I experience its ability to improve operational visibility and real-time collaboration. I am fascinated by the ease with which it optimizes communication between teams, allowing a proactive response to any unforeseen situation.
What do you dislike about the product?
At times, I feel like PagerDuty's customization could be more intuitive. Setting up alerts and adapting them to the specific needs of your team can be a somewhat complex process. However, once adjusted, the program demonstrates its effectiveness in incident management remarkably.
What problems is the product solving and how is that benefiting you?
With PagerDuty, I have efficiently addressed challenges such as early identification of infrastructure issues and optimizing alert management. Benefits include improved decision-making, greater operational visibility and a substantial reduction in the impact of incidents, thereby supporting the stability and effectiveness of our operations.


    Paulo B.

It's wonderful to be able to receive immediate notifications in any situation

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
Mobile apps that are easy to use and intuitive are even better. We can also receive alerts based on an incident in our email, SMS and Teams. It helps me keep track of my clients' issues when I'm away from my desk.
What do you dislike about the product?
It has a slight delay between apps on the desktop. It would also be great to publish lists for people who need to see them without needing a license to do so.
What problems is the product solving and how is that benefiting you?
PagerDuty allows you to define groups to manage your team's package. It is a cost-effective solution for organization and helps create widgets quickly. Additionally, PagerDuty allows us to contol the communication bridge and allow people to manage the workflow.


    Akram K.

Get alerts from Pagerduty

  • January 05, 2024
  • Review verified by G2

What do you like best about the product?
Its a great alert tool. it has a automated callout for INC which helps in save time. It has latest ai capabilities which has enhanced our working. Incident management is really easy to manage with Pagerduty. One can easily implement Pagerduty with their current system and save their time.
What do you dislike about the product?
Customer support was not that good for me personally my problem wasnt resolved once for a week time.
What problems is the product solving and how is that benefiting you?
It helped us automate our work and also saved our time as the incident occured are being treated at the fastest time because of Pagerduty.


    Pratap K.

ONE SOLUTION THAT FIX ALL OF YOUR PROBLEM

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
The simple and the easiest thing which i like about PagerDauty is that it is easy to implement also based on the issue's severity, generate various alert types, If someone is interested in more customization, they can leverage the comprehensive API it offers.
What do you dislike about the product?
all the things are upto the mark but They have to work on UI as it is a little bit confusing for the newone.
What problems is the product solving and how is that benefiting you?
PagerDuty serves as a crucial bridge between Workload Automation, AIOps Platforms, IT Alerting, and Incident Management.
By seamlessly integrating these components, PagerDuty enables our organizations to streamline workflows, promptly alert relevant teams about incidents, and efficiently manage and resolve issues. With its robust capabilities, PagerDuty contributes to improved operational efficiency and reduced downtime, making it an essential tool for modern IT operations also help m and my organization to maintain workflow.


    Verified User in Information Technology and Services

Review of Pagerduty

  • January 05, 2024
  • Review verified by G2

What do you like best about the product?
You can reach all the team members with pagerduty. it gave us affirmation that our work will be done without any issues. the best part is it can be used on mobile as well. It does its job of Incident management very well. It is very reliable as well. Its integration and implementation is also really easy.
What do you dislike about the product?
Ui is a bit of a let down its a fantastic application with all the features. It can be used anywhere for any incidents.
What problems is the product solving and how is that benefiting you?
Its a SaaS bases system meant for incident response. incident management is really on this. we integrate with slack and jira and its seamless as well. It can be easily configured according to your usage.


    Bharat M.

Solve issues with Pagerduty

  • January 05, 2024
  • Review verified by G2

What do you like best about the product?
Pagerduty is an incident management tool which we use to manage our operational isssues. It has some great features which helps in maanging our number of incidents. Its very easy to use and it provides all the benefits to all the teams without any hassles. We use it daily and love using it.
What do you dislike about the product?
Pagerduty is very intutive to use and helps us to curb all the disturbances which occurs in our operation. we dont face any issues in our daily usage.
What problems is the product solving and how is that benefiting you?
It is really easy to use and set up it can be easily used between teams without any issues. escalations are sent imediately and its very easy to anwser them.


    Sumit K.

A Cutting-Edge and Dependable Platform for Incident Management

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
Our team now uses a more streamlined approach to handling operational problems thanks to PagerDuty, a contemporary and dependable incident management tool. It is simple to use and handle every facet of incident response because to its user-friendly design. Additionally, it offers thorough insights into accidents and their underlying causes, enabling us to promptly recognise and resolve any problems. Fast integration into our current systems and procedures has been made possible in particular by the integration capabilities.
What do you dislike about the product?
The one drawback we've found with PagerDuty is that, for smaller firms, the pricing can be a little high. Furthermore, there is need for improvement as the customer care occasionally responds slowly.
What problems is the product solving and how is that benefiting you?
Problems that used to "fall through the cracks" or get no care or recognition at all have virtually disappeared. It used to take 15–25–35–45 minutes for a technical resource to be notified of an issue and recognise it; now, it just takes 5 minutes or less. Teams are now notified in advance of potential problems before the consumer feels any effects from them.


    Willie C.

PagerDuty has been an incredible asset in my role managing project flows

  • January 05, 2024
  • Review provided by G2

What do you like best about the product?
I love it because it helps automate alerts, which promotes timely responses to project issues. And creating workflow automation with PagerDuty is quick and easy to implement. With this tool, automatically escalate to the right people and schedule with ease.
What do you dislike about the product?
Customer support has been very helpful with the onboarding process. So I don't dislike this wonderful software.
What problems is the product solving and how is that benefiting you?
Now, each alert is appropriately managed based on its severity as it solves our problem with incident management and prevents us from missing alerts. Furthemore, navigating between the tools is easy and I can find the tools I need at all times.