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a reliable and modern tool for incident management
What do you like best about the product?
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
What do you dislike about the product?
The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company.
What problems is the product solving and how is that benefiting you?
To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty.
It helps me manage workload automation effective.
It helps me manage workload automation effective.
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Incident Management
What do you like best about the product?
Its a great incident management tool. Its integration with other tools such as ticketing systems etc is also very helpful. It provides help oin making your process more automated then manual.
What do you dislike about the product?
The customization options are not that goood its easy to use and has a good ui as well but still its not that easy to understand for beginners.
What problems is the product solving and how is that benefiting you?
Its incident response mechanism is super helpful the system alerts the relative team members. pagerduty has heped us reduce our time for some processes and now it has helped us streamline our workflows.
Great for integration
What do you like best about the product?
it is a monitoring tool for us we can monitor all the integration with pagerduty and with this tool we have completely digital as well. The best part about this software is its dashboard it clean and have details about every other integrated tool. Acc to me its a great incident management tool.
What do you dislike about the product?
Its not that easy to use as it doesnt have a good ui according to me the features available are deeply embedded and difficult to find.
What problems is the product solving and how is that benefiting you?
We mostly use it because of incident management it has helped us a lot in decreasing our number of incidents and has also increased our productivity.
With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty.
What do you like best about the product?
Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside.
What do you dislike about the product?
I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements.
What problems is the product solving and how is that benefiting you?
We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day.
PagerDuty Excellence: Transforming Support Operations with Automation
What do you like best about the product?
PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations
What do you dislike about the product?
While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users.
What problems is the product solving and how is that benefiting you?
PagerDuty efficiently addresses our critical business problems by streamlining incident management, reducing response times, and enhancing overall operational resilience, ensuring uninterrupted service and customer satisfaction
Send your alerts anywhere with pagerduty
What do you like best about the product?
Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting.
What do you dislike about the product?
While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool.
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to react actively to downtime and make sure that we address the issue before our customers. It helps us to stay ahead and alerts to different channels helps to maintain flexibility that even if slack or teams notifications are off, concerned person will get email and a phone call too and that makes it extremly important. It makes us near to perfect.
Jeli makes incident analysis easy!
What do you like best about the product?
I love the Narrative Builder and being able to import selected messages and entire channels from Slack into Jeli. This enables me to easily document what happened and when, and provide links to the actual Slack discussions that took place! I also really appreciate how friendly and available Jeli support is. They are always quick to answer my questions and I have seen many feature requests and the occasional bugs I find addressed very quickly!
What do you dislike about the product?
There are a lot of different fields and places you can put information, and sometimes it can be a little confusing to know the best place to put different types of information.
What problems is the product solving and how is that benefiting you?
Jeli removed the tedius task that was searching around and typing up an incident report in Google Docs, and replaced it with an easy-to-use Narrative Builder that allows Slack messages to be imported and attached to events that are automatically displayed on a timeline! It is much easier to get content together for a prompt incident review.
Simplifying the Full Incident Lifecycle
What do you like best about the product?
Jeli has been incredibly easy to use. We were looking for a solution that would provide an approachable and scalable full incident lifecycle framework, and are very happy with our choice to select Jeli as a vendor. While we did offer Jeli training to our organization, most people were able to figure out how to use Jeli with minimal to no training. Jeli has allowed us to unify all our various other tools into one central hub for incidents. It has helped with our communication across the organization during incidents as well as coordinating various engineering teams during incidents. We also love that they continue to roll out new and useful features. Finally, Jeli's customer support has been among the best of any vendor we've worked with. When we have questions they are often answered within minutes, and when we've found small bugs they are normally fixed same day. We never feel like we are waiting in a ticket queue or are just a number on a support ticket. The product is great, their customer support is even better.
What do you dislike about the product?
We have not found much that we dislike. Occasionally we run into growing pains such as having specifics of our use case that have not yet been addressed, but normally those corner cases are fixed same day. The only real feedback I've gotten is that during the integrations (Jira, Zoom, etc) people wished there was some more detail around things like needed permissions in the integrating application.
What problems is the product solving and how is that benefiting you?
We currently use Jeli for incident response. This includes communicating via broadcast channels during an incident, mechanics of running our incident response, integration of other tools such as Jira and Pagerduty, and facilitating collaboration during incidents. We are also using Jeli to create incident timelines for post-incident retrospectives and will be leaning more into the incident analysis part of the product in the future.
Simple and effective incident analysis tool
What do you like best about the product?
Our use case is for engineers to take charge of incident analysis, and Jeli does all of the heavy lifting for us. It makes it simple and quick to gather the information you need in one place, and integrates so well with Slack. It has helped us to increase participation in PIR meetings, improve documentation around incident learnings, and is supporting our path to prioritizing tech debt. It is so simple to understand and has now become our place for centralized management of incident outcomes.
What do you dislike about the product?
There is nothing that we dislike about Jeli, however we would really use the tagging feature more to find related incidents if this was a bit more seamless.
What problems is the product solving and how is that benefiting you?
Tackling tech debt, learning from incidents, on-call and incident management uplift, documentation around known issues
Helping align our IR/IM
What do you like best about the product?
Jeli has been a fantastic partner in helping to get our IR/IM house in order. We're able to use it to combine multiple disparate tools into a single location, make it very simple for our front line responders to quickly, accurately, and with a full audit trail respond to, investigate, and escalate incidents as the occur. The reporting and evaluations that I have seen thus far have been very helpful in identifying several opportunities for us to improve and that provides a lot of value for me. Jeli has helped at every step of the integration including creating new methods for existing application integrations. I am looking forward to using them for the foreseeable future.
What do you dislike about the product?
I would like a little more control over what gets ingested from Slack, including deactivated users prior to implementation of Jeli. The integration catalog could use more tools but I do know that they're working on adding more regularly and many I can get by with just using the webhooks in a pinch.
What problems is the product solving and how is that benefiting you?
The largest problem that is being addressed in the consolidation of IR/IM processes across many disparate teams with many different tools.
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