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Absorb LMS
What do you like best about the product?
Absorb is easy to use. The training that is provided is excellent too. I've really enjoyed the AI tool as well as the narration tool. I also like the knoweldge check options. The customer service support we've recived...fabulous. The team at Absorb has been with us every step of the way making implementation steamless.
What do you dislike about the product?
I can't really think of something I dislike other than when CREATING training in the system, you have to be careful by not creating confusing with the word "create" and the software "Create." That was very confusing with our onboarding.
What problems is the product solving and how is that benefiting you?
We continue to add trainers to our operational units to develop and lead training. The Absorb LMS will, and already has to a certain extent, reduce the need of headcount. In addition, the LMS ensures that we have consistency in our training. This has been very helpful because we are in a union environment. We can use the training in the LMS to demonstrate the qualtiy of training as well as document the training occured. We have also integrated our compliance training into Absorb. By doing so, we have reduced the amount of manual entry and management of our compliance training program. Abosrb has been a fabulous addition to our HR processes.
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Intuitive platform with a great customer focused team
What do you like best about the product?
Absorb is an intituive and powerful platform that has allowed our buisness to modernise the uplift of capability for our employees. Not only is the LMS a platform that creates a user friendly experience as a learner and admin, but the team and Brittney Kopacki has been very approachable, knowledgable and prompt, they also are keen to ensure we are across enhancements and provide advice to gain the best use of the system.
What do you dislike about the product?
Some functionality around dynamic user groups could be improved. (e.g. If a learner is no longer targeted to a recurring course, it would be good if the enrolment was removed automatically, rather than manually)
What problems is the product solving and how is that benefiting you?
The LMS allows us to have a one stop shop for learning (ILC and Online) which previously we used multiple software to do what absorb does in one go. There is also the ability to load our own authored eLearning (from Articulate) , manage reporting as well as automate processes that were previously manual. This has allowed us to streamline processes, report in a timely manner and uplift our content and rollout of courses.
Robust LMS with Great Course Authoring Tool
What do you like best about the product?
Absorb Customer Support is responsive and knowledgable. We love the internal course authoring tool and how easy it is to upload various types of media to digital courses overall. We have been able to integrate easily with our HRIS.
What do you dislike about the product?
We would like more ad hoc reporting features integrated into the platform.
What problems is the product solving and how is that benefiting you?
Assigning required trainined and tracking compliance. Creating customized digital courses.
Absorb
What do you like best about the product?
For the most part, Absorb is easy to use and intuative. The Create tool with the addition of AI is a huge help in the creation of new content. Our Absorb support team is always available to help when needed.
What do you dislike about the product?
Some aspects of Absorb are cumbersome - for example, when creating a class, it is really easy to click on the wrong button so you end up enrolling the entire company in the class vs. just making it available to everyone.
What problems is the product solving and how is that benefiting you?
Absorb helps us to easily create custom, internal content, track completion and assess the quality of the learning.
Absorb challenges and improvement needs
What do you like best about the product?
Out of the box reporting features of Absorb LMS is quite helpful as it includes a variety of column data fields to select from. As well, the ability to save, pin, share and schedule a report is helpful
Add-ons such as the Absorb Engage is useful for communicating with users - particularly the news articles tool.
There's also a clear distinction between the different experiences (i.e., learner experience, admin experience and manager experience)
Add-ons such as the Absorb Engage is useful for communicating with users - particularly the news articles tool.
There's also a clear distinction between the different experiences (i.e., learner experience, admin experience and manager experience)
What do you dislike about the product?
The following are features of Absorb LMS that could be improved:
- placing data in either historical or active causes prolonged data clean up processes and confusion with migration of historical data
- course and curriculum settings need to be set before enrollment so that the settings can be applied to the users being enrolled and settings are unfortunately not applied to previous users who were enrolled before settings were changed
- We encountered various challenges with our Absorb Implementation Manager, which caused delays and errors in setting up our LMS; for example, the training provided to us did not align with requirements we presented. The experience we had during implementation is still being felt post-launch as we continue to fix data inconsistencies, setting up curriculum and courses (e.g., post-course settings), etc.
- we have to assign individual departments and job codes to a course for automatic enrollment instead of having the ability to group departments and job codes for more efficient way to assign
- we have a few recurring courses (e.g., courses that need to be taken every year, every 2 years, etc.) which was difficult to set up within a curriculum since we cannot set up a curriculum with courses that have different recurrence and have it applied to both previous and new users being enrolled in the curriculum.
- placing data in either historical or active causes prolonged data clean up processes and confusion with migration of historical data
- course and curriculum settings need to be set before enrollment so that the settings can be applied to the users being enrolled and settings are unfortunately not applied to previous users who were enrolled before settings were changed
- We encountered various challenges with our Absorb Implementation Manager, which caused delays and errors in setting up our LMS; for example, the training provided to us did not align with requirements we presented. The experience we had during implementation is still being felt post-launch as we continue to fix data inconsistencies, setting up curriculum and courses (e.g., post-course settings), etc.
- we have to assign individual departments and job codes to a course for automatic enrollment instead of having the ability to group departments and job codes for more efficient way to assign
- we have a few recurring courses (e.g., courses that need to be taken every year, every 2 years, etc.) which was difficult to set up within a curriculum since we cannot set up a curriculum with courses that have different recurrence and have it applied to both previous and new users being enrolled in the curriculum.
What problems is the product solving and how is that benefiting you?
Issues currently being solved right now with our CSM are ones that occurred based on our implementation experience.
Intuitive Learning Experience
What do you like best about the product?
In our organization, most of our users belong to the Millennial, Generation Z, or Alpha generations. Absorb's platform effectively communicates with our Associates through its intuitive interface, and our Admin teams value Absorb's outstanding customer service. Our client representative, Joel Hart, is always available, helpful, and a pleasure to work with. It seems to me that Joel and Absorb are just as committed to our success as we are. We view Absorb as a partner and a tool for enhancing compliance, fostering the growth of our teams, and providing an innovative platform that fosters personal development.
What do you dislike about the product?
The reporting system needs to be modified to better align with our business needs. We encountered some hiccups with the ADP Connector during implementation, which delayed our rollout. However, we have not experienced any further issues with the ADP Connector since then.
What problems is the product solving and how is that benefiting you?
Absorb is leading us to become an asset where our teams can focus on personal development, understand corporate communications and initiatives, learn more about our culture, and quickly solve issues that arise in our stores.
Excellent, Professional Service and Support
What do you like best about the product?
I like the service I get from Natalie.
She responds to my emails for support quickly.
She responds to my emails for support quickly.
What do you dislike about the product?
the ILC set up isn't user friendly.
It isn't super intuitive.
It isn't super intuitive.
What problems is the product solving and how is that benefiting you?
Reporting
An LMS System able to meet many use cases.
What do you like best about the product?
Absorb LMS provided us with the administrative features we needed to support our 3rd part trainers who deliver our courses around the world.
What do you dislike about the product?
I am less enamoured with the design templates.
What problems is the product solving and how is that benefiting you?
Absorb is helping us integrate many processes through the delivery of courses through 3rd party trainers to integrating certification data into our propriety software.
Positive experience with Absorb LMS and appreciation for the team
What do you like best about the product?
The Absorb LMS is easy to navigate and has a wide range of features that allows us to create meaningful course offerings and robust reporting for our partners to meet their needs and requirements.
Our CSM, Kirsten Spak, has provided friendly, timely, and high quality service to our team. As we have expanded our use of the LMS, Kirsten has helped us to identify the best and most efficient ways to approach things. Additionally, as users who are relatively new to the platform, Kirsten has provided very clear instruction on processes when we were unsure of what to do.
Our CSM, Kirsten Spak, has provided friendly, timely, and high quality service to our team. As we have expanded our use of the LMS, Kirsten has helped us to identify the best and most efficient ways to approach things. Additionally, as users who are relatively new to the platform, Kirsten has provided very clear instruction on processes when we were unsure of what to do.
What do you dislike about the product?
In a very few instances we have identified functions that we would have liked to have available. Specifically, the ability to download all course certificates as a single function. However, in these instances, our CSM, Kirsten Spak, elevated the questions to colleagues and worked to identify alternative ways to complete the desired functions.
What problems is the product solving and how is that benefiting you?
We are a nonprofit that collaborates with partners within the industry to provide educational courses and resources. Utilizing Absorb has served as the home for these courses and allows us to provide customization and control for our partner's unique needs.
Wonderful account team and great experience
What do you like best about the product?
Through the years, we have had a wonderful account team. They have always assisted in any way they can to make our employees' learning experience successful.
What do you dislike about the product?
Some of the limitations with reporting for inactive learners.
What problems is the product solving and how is that benefiting you?
We have used Absorb as our LMS for years for new hires, compliance, business skills, and soft skill training.
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