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Overall great experience!
What do you like best about the product?
Very friendly and reliable team, with a great quality of real-time capabilities.
What do you dislike about the product?
So far everything has been smooth. So, no negative experience.
What problems is the product solving and how is that benefiting you?
Real-time chat and interactive features in streaming app.
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Incredibly easy to get started!
What do you like best about the product?
It's inexpensive and I was able to get it started.
I had an issue (user error) in my implementation that blew up my free-tier quota (100% my fault) and Ably customer support were amazing at resolving my issues.
Someone got on live chat with me at 11PM, did not expect that!
I had an issue (user error) in my implementation that blew up my free-tier quota (100% my fault) and Ably customer support were amazing at resolving my issues.
Someone got on live chat with me at 11PM, did not expect that!
What do you dislike about the product?
Can't say much.
Maybe the documentation could include more examples that i could copy paste into my code and tweak it.. but really only if I'm nitpicking.
Maybe the documentation could include more examples that i could copy paste into my code and tweak it.. but really only if I'm nitpicking.
What problems is the product solving and how is that benefiting you?
It helps me sync messages between multiple devices owned by the same user.
I am 100% satisfied with Ably
What do you like best about the product?
All of Ably's services are excellent, from customer service to product performance.
What do you dislike about the product?
So far it's been perfect. I hope it continues.
What problems is the product solving and how is that benefiting you?
We were already coming from another platform, where we had some difficulties with service, performance and service availability. With Ably we have an excellent experience with service, performance and service availability, in addition to excellent documentation.
Ably support is real support!
What do you like best about the product?
Thanks to Ably, the real-time functionality of our application is very reliable. However, a small oversight on our part caused a huge problem for our users. Ably's support was there to help us immediately until the problem was solved.
What do you dislike about the product?
Well, there's nothing to dislike about Ably as far as I'm concerned. Maybe the code examples in the docs could be more extensive.
What problems is the product solving and how is that benefiting you?
Ably was implemented in our assessment tool to provide a reliable, real-time experience for both the trainer and the trainee.
Excellent Technical Support and Customer Service
What do you like best about the product?
My team decided to use Ably for our realtime communication moving away from AWS IOT. Since then we find that Ably has been very reliable and the number errors have been reduced drammatically and the performance has improved significantly as well. It is easy to implement and has a good set of features for reliability and fault-tolerance.
What do you dislike about the product?
We ran into a number of issues during initial adoption, but Ably engineers resolved them very quickly. Whatever issues we had should make Ably better for future customers.
What problems is the product solving and how is that benefiting you?
Reducing the number of errors over AWS IOT and to increase the performance.
Stable, scalable, very easy to use
What do you like best about the product?
Ably is a solid platform. It's stable, scalable, very easy to use, well documented, and it evolves constantly. The console application makes setting up integrations to cloud services very easy (we use AWS). Client libraries are performant, and we didn’t have any problems with them (we used JS/Java/Go clients). We didn’t use much customer support, but when we did, they were responsive, and helped us solve issues with ease.
We used the platform often for communcation between our services and a client facing app, and it served that purpose well.
We used the platform often for communcation between our services and a client facing app, and it served that purpose well.
What do you dislike about the product?
We didn't encounter any significat problems.
What problems is the product solving and how is that benefiting you?
Enabling real time communication between backend and frontend application.
A lot of implementation effort saved by Ably Spaces SDK
What do you like best about the product?
We're using Spaces SDK for our internal article editor. The SDK covers exactly our needs and was very simple to implement.
What do you dislike about the product?
Before the Spaces SDK, it was quite hard to implement a locking mechanism because this is one of the things which look quite easy but are hard. So my only concern is that there was no locking example or something similar before Spaces SDK :)
What problems is the product solving and how is that benefiting you?
We use it for a News ticker feature and locking feature in the backend.
Great product that works well and is easy to use.
What do you like best about the product?
Implementing ably was easy and straighforward. There is plenty of documentation, and everything works exactly as described. The ably team has also been great about keeping in touch to make sure they are meeing our business needs.
What do you dislike about the product?
As of now, I haven't found anything to dislike.
What problems is the product solving and how is that benefiting you?
We use ably for sending and recieving messages, primarily for chat functionality.
Easy to use and stable like a rock
What do you like best about the product?
Several years ago we needed a way to deliver updates in real time to our frontend. We built it in days thanks to Ably Realtime. Since then we scaled our usage by orders of magnitude and Ably remained impressively stable and awlays delivered high performances.
What do you dislike about the product?
It's easy to throw more workloads at Ably but you need to keep an eye on your budget.
What problems is the product solving and how is that benefiting you?
We use Ably to push real time updates from our backend to our frontend. Users never miss a update. Ably was easy to use and it scaled very well as our number of users increased.
Great support, excellent documentation, easy to integrate with!
What do you like best about the product?
The Ably team has been very helpful since the start of our project which gives our users a real-time interactive experience with features such as presence, chat, and ability for users to join a virtual stage. The ably documentation has been easy to find what we need with a lot of useful examples to get us started with integrating with Ably. The dev console has also been helpful with troubleshooting during our build phases. Moreover, the Ably team has been super responsive and quick to answer any questions we have about our tech solutions with Ably. They have guided us effectively. I’m also very impressed at how Ryan Landes has been effective at facilitating every discussion and quick to setup meetings with the right people to help us move quickly. I have nothing but great things to say about our experience with Ably!
What do you dislike about the product?
Haven't encountered any significant issues.
What problems is the product solving and how is that benefiting you?
They are helping us with making our interactive features such as chat and presence as smooth as possible. Making sure the messages are delivered successfully and rapidly.
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